Computer Engineering Commons^™

Intent Detection Through Text Mining And Analysis, Samantha Akulick, El Sayed Mahmoud

Publications and Scholarship

The article is about the work investigated using n-grams, parts-Of-Speech and Support Vector machines for detecting the customer intents in the user generated contents. The work demonstrated a system of categorization of customer intents that is concise and useful for business purposes. We examined possible sources of text posts to be analyzed using three text mining algorithms. We presented the three algorithms and the results of testing them in detecting different six intents. This work established that intent detection can be performed on text posts with approximately 61% accuracy.