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Objectively Determining The Language-Related Communication Challenges For In-Flight Operations, Fehime Utkan

Dissertations

Communication breakdowns between pilots and air traffic controllers (ATCs) have been identified as primary factors in fatal airplane accidents (Wu et. al., 2019; Bauh & Stolzer, 2018; Ritter, 1996; Eurocontrol, 2011). Although there are various aspects that have affected communication efficiency, language-related issues have been mostly associated with transmissions involved in serious incidents, especially in multicultural flight environments (Sexton & Helmrich, 2000). More than 2,000 people have died in accidents where miscommunication was a primary factor (Bauh & Stolzer, 2018; Patty, 2016). By the year of 2025, the air transportation system is projected to become more complex, and the volume …