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System Wide Trust Contagion Effect, Rian M. Mehta
System Wide Trust Contagion Effect, Rian M. Mehta
Theses and Dissertations
Trust is integral in any service industry, especially in the consumeroriented field of aviation. The first step of this research is the reorganization of the importance of trust. To understand its importance on the industry, it is necessary to study trust and its effects in depth. The purpose of this study is to further explore the relationship between the passengers’ trust in automation, and trust in humans. Oftentimes, when automation fails, some human is responsible for harboring the blame. The theory of System Wide Trust (SWT) has only been recently developed, but its effect on the field of aviation is …