Engineering Commons^™

Exploring The Role Of Empathy In A Service-Learning Design Project, Nicholas D. Fila, Justin L. Hess

Design Thinking Research Symposium

The emergence of empathic design has inspired growing discourse on the role of empathy within design. While research on empathic design acknowledges the presence of empathy in design practice, little attention has been paid to its underlying mechanisms and how these mechanisms operate within the designer’s mind throughout the design process. In this study, we used the service-learning data set to develop an emergent empathic design model. We collected and analyzed any instances in which designers evidenced empathy for the end users. We kept empathy loosely defined due to the exploratory intent of this study and the recognition that empathy …