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2020 Kentucky Transportation Cabinet Maintenance Customer Survey, Bryan Gibson, Katherine Connair, Chris Van Dyke, Clark Graves, Doug Kreis Jan 2021

2020 Kentucky Transportation Cabinet Maintenance Customer Survey, Bryan Gibson, Katherine Connair, Chris Van Dyke, Clark Graves, Doug Kreis

Kentucky Transportation Center Research Report

The Kentucky Transportation Cabinet (KYTC) periodically surveys drivers to understand their perceptions of the agency’s maintenance activities. In 2020, Quadratics in conjunction with the Kentucky Transportation Center surveyed 2,400 licensed drivers throughout the state to gauge their perceptions of highway maintenance, identify areas of strength and weakness, and discern how drivers obtain information on traffic and weather conditions. Survey participants answered questions about five areas of highway maintenance — roadside features, pavement surfaces, shoulders, drainage, and signs/markings. Drivers reported being most satisfied with the maintenance of signs, guardrail, and striping. Pavement surfaces, potholes, and overall appearance garnered the lowest ratings. …