Adult and Continuing Education and Teaching Commons^™

Training Through Serious Games: The Relationship Between Travel Agent Engagement, Knowledge Of Cruise Products And Cruise Sales, Lizette Cruzie Pabon

FIU Electronic Theses and Dissertations

Research is limited on the role game-based training has on the engagement of learners. The following study was conducted to further advance research on engagement and game-based training in businesses by studying the engagement of travel agents in the game.

Engagement is the manner in which a learner's cognitive and motor skills are motivated when participating in a game. Engaged learners will often push through challenging tasks and will concentrate on improving their skills due to their excitement about playing. The present study examined the engagement of travel agents as they played a serious game. The serious game, Adventures Game, …