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Full-Text Articles in Higher Education
Advancing Employee Engagement With Internationalization Through Networked Leadership Approaches At A Canadian Community College, Inga Wheeler
The Dissertation in Practice at Western University
This organizational improvement plan, undergirded by social network theory, addresses the lack of engagement by many organizational members with an ambitious internationalization goal at Sky College (a pseudonym). The institutional climate is one in which day-to-day challenges prevail and motives for internationalization are questioned. Drawing on system and adaptive leadership, and within the functionalist paradigm, the case is made for advancing 4 factors to increase engagement with internationalization: a shared vision and understanding of internationalization, improving internal communication systems, fostering knowledge creation and sharing, and increasing connections in the network. The proposed solution is a 12-month series of focus on …
Shifting Directions: Conceiving, Implementing, And Navigating The Inherent Complexities Of Student Recruitment Customer/Constituent Relationship Management (Crm) Systems Within Higher Education, Colin Couchman
The Dissertation in Practice at Western University
A Constituent (often and typically referenced as Customer) Relationship Management (CRM) system is utilized within organizations whose focus is on customer development and service. A CRM is both an organizational approach involving significant human and system processes, as well as a technological intervention. Typically, CRMs have been implemented within commercial enterprises, specifically those operations with direct contact with customers or consumers, possibly as end–users of products, or even middle–sales operators such as wholesalers and governmental agencies. Over the past number of decades, higher education institutions in Canada have developed strategic and tactical plans to more fully respond to the changing …