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Implementing Total Quality Management In Business And Academe: A Case Study, Nancy O. Bartell
Implementing Total Quality Management In Business And Academe: A Case Study, Nancy O. Bartell
Electronic Theses and Dissertations
Total quality management (TQM) is a philosophy and process that has been successfully implemented in many business firms. Other organizations, including institutions of higher education, have become increasingly interested in adopting it. It is likely that facilitators need to be cognizant of organizational differences and adjust facilitation methods and strategies accordingly. This dissertation is an exploratory study designed to examine the role of the TQM facilitator in diverse settings. Specifically, the study is an in-depth two-case research study of TQM implementation in an international manufacturing firm and a regional institution of higher education. The primary foci of this dissertation are …
Assessing Students' Gains From The College Experience At East Tennessee State University, Ramona A. Williams
Assessing Students' Gains From The College Experience At East Tennessee State University, Ramona A. Williams
Electronic Theses and Dissertations
The purpose of this study was to determine what activities from the ETSU experience influence students' opinions about their growth and development. This study also examined the influence of sex, age, and classification in college. Three research questions and five hypotheses were examined. The Third Edition of the College Student Experiences Questionnaire (CSEQ) was the instrument used in this study. The CSEQ was administered to 50 undergraduate classes at East Tennessee State University during the Spring Semester 1994. There were 19 independent variables and five dependent variables in this study. The 19 independent variables included students' scores on the 14 …