Higher Education Commons^™

Exploration Of Ipass Reform At A Public, Comprehensive Four-Year University: An Intrinsic Case Study, Maria Domingo

Electronic Theses, Projects, and Dissertations

Students enroll in universities to earn degrees as a way to improve social and economic competitiveness. However, many large, comprehensive universities are having difficulty in supporting students to ensure timely graduation and are seeing a large number of students stop out before a degree is earned. Academic advising is seen as an effective strategy to help improve retention and completion rates in universities. However, large comprehensive universities often lack the resources to ensure students receive the support needed to ensure completion. We know four-year graduation rates are rare, and there are numerous factors contributing to this issue. Thus, universities and …

Increasing Support For Victims Of Sexual Assault Through The Adoption Of A Victim-Centered Approach To Police Investigations, Kara Brooks

The Dissertation in Practice at Western University

Police services across North America have been criticized for their lack of support for victims throughout the investigative process, especially when investigating crimes involving sexual violence. The Problem of Practice addressed in this Organizational Improvement Plan (OIP) focuses on the lack of victim support throughout sexual assault investigations in a large police service in Canada. Taking a victim-centered approach to sexual assault investigations pushes the police organization to consider victims’ needs and rights ahead of strictly gathering information throughout a sexual assault investigation.

A gap analysis identified two main areas of focus for this (OIP): the need for enhanced training …

Shifting Directions: Conceiving, Implementing, And Navigating The Inherent Complexities Of Student Recruitment Customer/Constituent Relationship Management (Crm) Systems Within Higher Education, Colin Couchman

The Dissertation in Practice at Western University

A Constituent (often and typically referenced as Customer) Relationship Management (CRM) system is utilized within organizations whose focus is on customer development and service. A CRM is both an organizational approach involving significant human and system processes, as well as a technological intervention. Typically, CRMs have been implemented within commercial enterprises, specifically those operations with direct contact with customers or consumers, possibly as end–users of products, or even middle–sales operators such as wholesalers and governmental agencies. Over the past number of decades, higher education institutions in Canada have developed strategic and tactical plans to more fully respond to the changing …