Higher Education Commons^™

An Evaluation Of Clemson University’S Cooperative Extension Services Online Learning Programs And Framework For Program Development And Evaluation, Christina Leard

All Dissertations

The COVID-19 pandemic brought online learning to the forefront with the need to define online learning with best practices. Clemson University Extension conducted a retrospective observational study compiling survey data from virtual extension agents and supervisor’s conducting online programs. A literature review analyzed terminology for online learning to obtain a standardized definition to define online learning for Clemson Extension Services programs; evaluate and identify through literature strengths, weaknesses, opportunities, and challenges (SWOC) of on-line learning; determine and identify online learning competencies for instructors, assessment and evaluation; and analyze and evaluate response data from virtual extension agents delivering online programs in …

Intercultural Competency Development Model For Extension Professionals: Expert Consensus Using The Delphi Technique, John M. Diaz, Cody Gusto, K.S.U Jayaratne, Lendel Narine, Colby Silvert, Cecilia Suarez, Celina Wille

The Journal of Extension

To address concerns about the applicability of existing intercultural competence models to the Extension context, we aimed to develop a systematic intercultural competence framework tailored for Extension professionals through a collaborative and consensual process. A three-phased Delphi approach was utilized with a panel of 36 intercultural competence experts in Extension across academic disciplines to identify and finalize competencies thought to be necessary across career phases. The panel agreed upon 54 competencies in total with 13 competencies to develop in the first year, 37 competencies to develop in the first three years and four competencies in years two through seven.

Journey Mapping: A New Approach To Extension Program Design And Evaluation, Jennifer Hawkins, Neil Linscheid, Somongkol Teng

The Journal of Extension

With origins in service and human-centered design and customer experience, journey mapping is a research and evaluation method that allows users to visualize the journey a person or group takes while engaging in a service, program, or system. Using this method, individuals provide feedback on their experience, highlighting successes and challenges along the way.

Minnesota Extension educators have utilized journey mapping in program design and evaluation contexts and have found great value in both. This article highlights three use cases which provide insight into lessons learned during the process and how Extension staff may use the tool in the future.