Curriculum and Social Inquiry Commons^™

A Case Study Of Practitioner Perceptions On The Online Transition Of Student Support Services At A Mississippi Community College, Christopher M. Bagwell

<strong> Theses and Dissertations </strong>

The study explored how practitioners perceived the transition to online student support services at a Mississippi community college during the COVID-19 pandemic. The study utilized the qualitative research approach of a single case study to gather data. Data was collected through open-ended surveys designed to acquire and interpret perceptions on an array of research questions. Forty-one administrators and staff participated in the study. The researcher employed hierarchical coding to narrow the data into themes. Subsequent rounds of coding and peer review were conducted to develop two principal themes of technology and institutional/personal preparedness. Kotter’s Change Model was utilized to evaluate …