Community College Leadership Commons^™

Emotional Intelligence In Difficult Decision-Making: A Multiple-Case Study Of Community College Academic Deans, Ekaterina Kalinina Brooks

Educational Foundations & Leadership Theses & Dissertations

The decisions made by leaders noticeably impact employee morale and influence the fulfillment of the organizational mission. However, making decisions can be challenging when options are complex and involve multiple risks and benefits. Navigating such decisions in an era of technology when decisions are more transparent than ever before can be particularly difficult for academic deans in community colleges. These mid-level administrators often face internal conflicts stemming from the nature of their positions, campus politics, and the challenge of working between the competing interests of faculty and senior leaders.

Over the last three decades, research has pointed out that strong …

Harnessing Emotions: The Critical Role Of Emotional Intelligence For Community College Leaders, Lauren Hibbs, Valerie M. Sundby-Thorp

Ed.D. Dissertations in Practice

More than ten million students are enrolled each year in public two-year colleges in the United States. Community colleges are faced with unprecedented accountability for student progression and completion. In Washington State, the work of academic and student services deans is critical to the success of public two-year colleges. Mayer and Salovey’s (1997) ability model of emotional intelligence and the related work of Goleman (1998), and Mayer, Salovey, and Caruso (2008) suggest that the development of emotional intelligence has the potential to positively impact the effectiveness of these community college leaders. This study asks broadly, what are the perceptions, beliefs, …