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Full-Text Articles in Education
The Role Of Motivation In Employee Disposition And Choosing To Act Among Manufacturing Employees: A Grounded Theory Of Discretionary Effort, Shawn Michael Andrews
The Role Of Motivation In Employee Disposition And Choosing To Act Among Manufacturing Employees: A Grounded Theory Of Discretionary Effort, Shawn Michael Andrews
Dissertations
Managers are often tasked to accomplish more with the resources at their disposal. Doing more with less is especially associated with the manufacturing industry providing a rich and relevant backdrop for study. Understanding discretionary effort as a resource, how it manifests, and when and how manufacturing employees choose to do more than is required is key to achieving results in an increasingly competitive and evolving industry. This constructive grounded research study investigated how 25 non-salaried manufacturing employees conceptualized how and why they chose to engage in activities that were considered above and beyond job role expectations. Extant literature was considered …
The Influence Of Employee Engagement On Discretionary Effort And Job Performance In The Cruise Line Customer Contact Center Workplace, Stephen B. Rodoquino Iii
The Influence Of Employee Engagement On Discretionary Effort And Job Performance In The Cruise Line Customer Contact Center Workplace, Stephen B. Rodoquino Iii
FIU Electronic Theses and Dissertations
This nonexperimental, correlational study examined the relation among job fit,
psychological climate, and employee engagement and discretionary effort and job
performance. An Internet-based self-report survey was administered to a sample of 307
cruise line customer contact center reservation agents. The research hypotheses were
evaluated using correlational and hierarchical regression analytic procedures.
Job fit and psychological climate were linked positively and significantly with
employee engagement and employee engagement accounted for significant variance in
both discretionary effort and job performance. In evaluating the discretionary effort
conceptual model, after statistically controlling for gender, ethnicity and amount of job
experience, the results of the …