Education Commons^™

Servant Leadership Development Model For Staff At The University Of The Southern Caribbean, Lloyd Eric Jacott

Professional Dissertations DMin

Problem

Concerns have been raised by students regarding the unsatisfactory nature of customer service from administrative departments within the University of the Southern Caribbean such as Finance and Admissions. An investigation into this matter, using a focus group design was conducted by Brent Marshall for his Master's Thesis (2013) through the School of Business. However, prior to this an exit report of graduating students was conducted by the Department of quality assurance (2012). The findings of these two investigations provide the basis for implementing the servant leadership development model for staff at the Admissions, Records and Recruitment Departments of the …