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Full-Text Articles in Education
Servant Leadership Development Model For Staff At The University Of The Southern Caribbean, Lloyd Eric Jacott
Servant Leadership Development Model For Staff At The University Of The Southern Caribbean, Lloyd Eric Jacott
Professional Dissertations DMin
Problem
Concerns have been raised by students regarding the unsatisfactory nature of customer service from administrative departments within the University of the Southern Caribbean such as Finance and Admissions. An investigation into this matter, using a focus group design was conducted by Brent Marshall for his Master's Thesis (2013) through the School of Business. However, prior to this an exit report of graduating students was conducted by the Department of quality assurance (2012). The findings of these two investigations provide the basis for implementing the servant leadership development model for staff at the Admissions, Records and Recruitment Departments of the …
Advising Assessment Practices Of Advising Professionals At An Accredited United Kingdom Urban Career-Focused Higher Education Institution: A Replicated Quantitative, Descriptive Analysis, Catherine E. Mahrt-Washington
Advising Assessment Practices Of Advising Professionals At An Accredited United Kingdom Urban Career-Focused Higher Education Institution: A Replicated Quantitative, Descriptive Analysis, Catherine E. Mahrt-Washington
Dissertations
The Problem
As the world has flattened, the globalization and quality education movement surrounding higher education worldwide has led to the accountability of all stakeholders regarding student success in and beyond the classroom. Student mobility continues to impact tertiary enrollments as families and students consider the proliferated traditional and non-traditional enrollment alternatives along with prospective lower tertiary debt options. Although assessment, an accountability tool, in co-curricular areas such as advising has been overlooked by leaders, advising is not impervious to accountability consequences. The problem is that assessment of advising, if performed, is oftentimes implemented informally, without a well-defined framework or …