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Identification And Development Of Critical Workforce Skills In The Chattanooga Region, John Peter Dorris

Masters Theses and Doctoral Dissertations

The purpose of this quantitative study was to identify the workforce skills perceived to be critical in the Chattanooga region, and to explore how colleges and businesses can partner to effectively develop those skills. Data from a June 2011 survey of workforce stakeholders in the Chattanooga region were analyzed. The 78 survey respondents represent a cross-section of industries and organization sizes. The methodology used to identify critical workforce skills was designed to select skills considered to be important regardless of factors such as industry type or organization size. Active listening, leadership, critical thinking, customer focus, oral communication, and teamwork/collaboration were …