Education Commons^™

Library Stats As An Assessment Tool, Maira Bundza

Maira Bundza

Western Michigan University has been working on creating a culture of assessment for ten years. The libraries have been using LibQUAL, a user satisfaction survey, since 2004, but have been gathering other statistics and assessment data over these same years. It is time to put it all together into an assessment plan.

Library Stats is an open source tool for maintaining reference statistics. It provides the opportunity to keep rich statistics on each reference transaction, including the actual question and answer. WMU implemented the use of Library Stats across all reference areas in 2009 and has already used the data …

Using The Read (Reference Effort Assessment Data) Scale© To Assess Reference Work, Maira Bundza

Maira Bundza

Surveys have shown that librarians are not completely satisfied with the statistics used for reference services, so Bella Karr Gerlich at Dominican University developed the READ (Reference Effort Assessment Data) Scale, which has now been tested by 14 academic libraries. In October 2008 the Central Reference Department at Western Michigan University Libraries started using the READ Scale to record reference transactions. Instead of just writing down tick marks for each question answered, each question was rated on a six-point scale, based on the difficulty of the question and the time it took to answer. This low-tech tool was easy to …