Education Commons^™

Navigating The “Perfect Storm”: Leading With A Commitment To Human Experience, Jason A. Wolf Phd

Patient Experience Journal

As was known even prior to the pressures placed on us by the pandemic, what lied just beneath the surface of our work in healthcare was clear. A healthcare workforce feeling overworked and overwhelmed. Communities seeing and feeling the impact of inequities and disparities in care. Patients and care partners working diligently to elevate what matters to them. A tearing at the social fabric that has led to incivility and even mortal violence. And healthcare systems laboring to maintain financial viability in the face of global economic uncertainties. We knew the opportunities then, and we cannot escape them now. This …

Beyond Service Education: Impacting The Human Experience With Sustained Training Utilizing The Experience Model Of Communication, Jennifer S. Packard, Rebecca A. Brustad, Jane M. Hoplin, Sheila K. Stevens

Patient Experience Journal

Patients scheduling or checking in for medical appointments often share with frontline employees’ details of their stories, including their worries, prior negative experiences, and hopes. These interactions require employees to not only complete their task, but also to be mindfully present, picking up on important social cues and showing appropriate emotional congruence and empathic understanding. Based on a review of recorded patient calls, a gap was identified in the communication skills of desk and scheduling staff at this large academic medical center, and a sustained training program was created to fill this gap. The training is centered on an evolving …

Honors College_Honors 112 Class "Screw This Virus"_Essay, Patrick Fleming

Honors College

Essay by University of Maine student Patrick Fleming for HON 112, featuring COVID-19.

Honors College_Honors 112 Class "Screw This Virus"_Alternate Final Exam Prompt, Sharon S. Tisher, Melissa Landenheim

Honors College

Email thread featuring messages from Melissa Ladenheim, Associate Dean, Honors College, University of Maine to the Provost Office and from Dr. Ladenheim to Sharon S. Tisher, Lecturer, School of Economics and Honors College, University of Maine regarding one optional prompt for Tisher's take home exam in the two Honors 112 classes that incorporated COVID-19.

Honors College_Honors 112 Class "Screw This Virus"_Examination & Essay Responses, Katie Quirk, Melissa Ladenheim

Honors College

Honors 112 Final Essay Exam questions and excerpts from student's responses for a class taught by Katie Quirk, Lecturer, Honors College and College of Education, University of Maine.

Also, includes email thread featuring messages from Melissa Ladenheim, Associate Dean, Honors College, University of Maine to the Provost Office and from Dr. Ladenheim to Professor Quirk regarding the course material.