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Full-Text Articles in Education
A Comparative Study Of Undergraduate Upperclassmen Students' Perceptions Of Student And Faculty Incivility In Three Academic Disciplines: Nursing, Education, And Business, Rebecca Wagner
Doctoral Dissertations and Projects
Incivility, defined as rude, discourteous, and disrespectful behavior, in higher education and in nursing education, is a growing problem and concern as it affects the college learning environment and professional preparation for the workplace. Healthcare institutions and accreditation bodies require interventional actions to address the prevalence of incivility in healthcare, nursing practice specifically, and in nursing education as a precursor to the professional workplace. The purpose of this causal comparative study was to explore Heider's attribution theory using the Incivility in Higher Education (IHE) survey to compare undergraduate upperclassmen students' perceptions of student and faculty incivility among the three academic …
Implications To The Traditional Higher Education Model In A Time Of New Economic And Demographic Realities, Phillip Imel
Implications To The Traditional Higher Education Model In A Time Of New Economic And Demographic Realities, Phillip Imel
Faculty Publications and Presentations
In the world’s developed countries the tendency is to a decreasing or stagnant, aging population. Traditional higher education has occurred early in life with little retraining in adulthood. The current demographic and economic realities demand a change in the role of traditional higher education as it must be more flexible and portable. Higher education must play a central role in the lifelong learning process as new technologies become available. Changes will occur with or without the approval of the established higher education hierarchy as businesses and governments demand quicker, cheaper, and better delivery methods to the current system. Technology is …
Examining The Need For Customized Satisfaction Survey Instruments Measuring Brand Loyalty For Higher Educational Institutions, Kendrick W. Brunson
Examining The Need For Customized Satisfaction Survey Instruments Measuring Brand Loyalty For Higher Educational Institutions, Kendrick W. Brunson
Kendrick W. Brunson
The success or failure of service-based organizations is determined in large part by consumers’ perceived value of those services. Value can be measured in terms of consumers’ perceived performance quality in comparison with the cost to consumers of purchasing the service. The ideal goal of service marketing organizations is to obtain and maintain a loyal base of delighted customers. Loyalty can be measured in terms of customer satisfaction, retention levels, and perception of service quality. In the higher education industry, private institutions compete for student enrollment with state-funded institutions on factors other than cost value. Standard quality and satisfaction survey …