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Business Administration, Management, and Operations

Series

2021

Pandemic

Articles 1 - 2 of 2

Full-Text Articles in Education

The Future Of Hospitality Management: Preparing Students For A Changing Industry, Deborah Popely Dba, Michael Krause Cha, Chia, Msed, Wook Kang Cec, Mcfe, Cfbe, Ace, Paul Romer Mba Jan 2021

The Future Of Hospitality Management: Preparing Students For A Changing Industry, Deborah Popely Dba, Michael Krause Cha, Chia, Msed, Wook Kang Cec, Mcfe, Cfbe, Ace, Paul Romer Mba

Kendall College Research

The hospitality industry has faced and continues to face major challenges in hiring and retaining the workforce needed for recovery from the pandemic and future growth. The goal of this research was to better understand these changing needs so that hospitality educators can supply the industry with well-rounded graduates attuned to the transformed hospitality operating environment. Focus group research was conducted with 22 senior hospitality managers in summer 2021; participants also completed an inventory of 28 skills and attributes commonly associated with the delivery of hospitality services. Overall analysis indicated that the skills and attributes rated “more important” or “much …


Extending Micro-Credentials To Micro-Apprenticeships For The Fourth Industrial Revolution: Enhancing Vocational Education And Training In The Post-Pandemic’S ‘New Normal’, Pi-Shen Seet, Janice Jones Jan 2021

Extending Micro-Credentials To Micro-Apprenticeships For The Fourth Industrial Revolution: Enhancing Vocational Education And Training In The Post-Pandemic’S ‘New Normal’, Pi-Shen Seet, Janice Jones

Research outputs 2014 to 2021

As noted in the foreword of this Special Issue, COVID-19 has accelerated the Fourth Industrial Revolution’s or Industry 4.0’s disruption to the labour market (Sally, 2021). Beyond Industry 4.0 (I4.0), the COVID-19 pandemic has accelerated the adoption of digital technologies by enterprises, underscoring the need for workers to continuously upskill their digital competencies in order to remain relevant (Heinonen & Strandvik, 2021). Besides digitisation, organisations have had to innovate and adopt new business models to adapt to the ‘new normal’ of surviving and growing beyond the COVID-19 pandemic (Heinonen & Strandvik, 2021). In countries that largely relied on skilled migration …