Education Commons^™

The Impact Of Soft Skills Training On Guest Satisfaction In The Hospitality Industry, Lawrie Colaco Mr

Culminating Experience Projects

The hospitality industry has become immensely fast-paced, and prioritizing guest satisfaction levels has been one of the main objectives. While hard skills such as technical expertise and operational proficiency are important aspects which are required by the hospitality staff, soft skills also play a pretty significant role. Soft skills enable the staff to be adaptive and communicative, it raises their empathy levels and teaches them to control their emotions and perform under stressful working environments. The importance of soft skills in this sector cannot be overemphasized, not only does this help with harbouring a positive attitude among the employees but …

Leading Horses To Water During A Pandemic: Assuring Communication Learning For "Quants", Thomas Hall

International Journal for Business Education

Students who are attracted to quantitative disciplines of study can be reluctant to devote much attention to the important task of communicating, and previous research (Hostager, 2018) has identified statistically significant differences in learning approaches by major among undergraduate business students. This paper presents results of learning assurance for writing skills (direct measures) even when the content of the course relates to the highly quantitative topics of data analytics and finance. The approach combines various pedagogical methods in an undergraduate, writing-intensive setting: traditional testing but in an iterative framework, “flipped classroom” intensive work using spreadsheet software, repeated submission of brief …

Building Student Engagement With Google Spaces, Peg Hohensee

Academic Chairpersons Conference Proceedings

Google Spaces is an easy to setup group chat that could help with community building and communication. The presenter will demonstrate creating a Google Space. The presenter will also discuss the results of having used a Google Space with a class and brainstorm with participants uses for future classes.

Recent Community College Alumni: Increasing Donors Through Communication And Engagement, Beverly Loraine Rufty

Doctor of Education Dissertations

Due to ongoing financial cuts and budget restraints, community colleges have turned to alumni association fundraising to support their mission and advance their institution. Fundraising for any organization is challenging, but community college alumni institutions have a more difficult time than their university counterparts in recruiting alumni donor support. Community college alumni associations must maintain effective communication to successfully engage recent alumni and build relationships with potential donors. The purpose of this study was to analyze the literature and data collection using a convergent mixed methods design to address the lack of financial support from recent community college alumni. This …

Best Practices Of Exceptional College Professors Who Program Relevance Into Online Distance Learning Courses: A Phenomenological Study, Keri Ann Palasz

Doctoral Dissertations and Projects

The purpose of this proposed transcendental phenomenological study was to describe specifically the experience of exceptional professors who convey relevance to students in online distance learning higher education courses. The theory that guided this study is Knowles’ Adult Learning Theory (ALT), as it clarifies the relationship between course design and delivery and the characteristics of adult learners. This study addressed four research questions posed to a sample of award-winning college professors who teach online distance learning courses in the American field of higher education to understand better what these professors do to convey relevance in a way that appeals to …

Beyond Service Education: Impacting The Human Experience With Sustained Training Utilizing The Experience Model Of Communication, Jennifer S. Packard, Rebecca A. Brustad, Jane M. Hoplin, Sheila K. Stevens

Patient Experience Journal

Patients scheduling or checking in for medical appointments often share with frontline employees’ details of their stories, including their worries, prior negative experiences, and hopes. These interactions require employees to not only complete their task, but also to be mindfully present, picking up on important social cues and showing appropriate emotional congruence and empathic understanding. Based on a review of recorded patient calls, a gap was identified in the communication skills of desk and scheduling staff at this large academic medical center, and a sustained training program was created to fill this gap. The training is centered on an evolving …

Role Of Communication And Marital Acceptance In Marital Adjustment For Dual Earners Married Under 10 Years, Saraswati Stefannie Doho, Jenny Lukito Setiawan

Makara Human Behavior Studies in Asia

This study aims to determine the role of communication and marital acceptance in marital adjustment for dual earners married under 10 years. A total of 93 respondents are involved in this study. The criteria for selecting respondents are married employees of company X in Surabaya; married under 10 years; have a working spouse. A quantitative research method with a correlational design is used. Communication, marital acceptance, and marital adjustment scales are also used. Multiple linear regression analysis shows that communication and marital acceptance have a significant role in marital adjustment. The contribution of communication and marital acceptance to marital adjustment …

The Role Of Family Members Or Caregivers And Their Involvement In A Loved One’S Usage Of Augmentative And Alternative Communication In The Preschool Setting From The Perspective Of An Slp, Megan Hintz

Dissertations, Theses, and Projects

Augmentative and alternative communication (AAC) can be used by an individual to supplement or support communication modalities when there is difficulty with verbal communication. ASHA, n.d.a delves further into the true meaning of AAC and defines the terminology of augmentative as adding to a person’s spoken language and alternative as other methods used to produce verbal communication. The purpose of this research study was to explore the perceptions of speech-language pathologists (SLPs) concerning the involvement and/or role of caregivers or family members when their loved one is utilizing an AAC device for communication across the preschool setting. Four semi-structured interviews …

Teaching Healthy Communication Skills For College Students With Disabilities, Molly Mcshane

Capstone Projects and Master's Theses

For college students with disabilities, interpersonal communication can be difficult. There have not been sufficient supportive services for college students with disabilities when it comes to learning communication skills in a college environment. Without effective communication skills, college students with disabilities may face social barriers and fewer chances for personal connections, which may lead to social isolation. In order to address this issue, I planned to create a 2-hour lesson for members of the Student Awareness for Disability Empowerment club (S.A.D.E) at California State University, Monterey Bay.

Disruptive Communication Among The Interdisciplinary Team: Gaining Insight And Providing Nurse Education, Kristen Marie Anderson

Doctor of Nursing Practice Scholarly Project

The purpose of this study is to identify what types of disruptive behavior nurses are experiencing, discuss outcomes of disruptive behavior, and educate healthcare providers and administrators of disruptive communication. Understanding the consequences of disruptive communication can help educators articulate the need for training in conflict management and therapeutic communication methods. It can also aid healthcare providers to be more conscious of their behavior in the professional setting. Seven research questions related to communication were developed and analyzed in this study. The author developed a pre-education survey that included demographics, multiple-choice questions, and open-ended questions to assess the nurses' knowledge …

Leadership, Anthony Pearson-Shaver, Evan Layton

HCA Healthcare Journal of Medicine

Though they become responsible for leading teams and supervising more junior learners early in their career, physicians receive little formal leadership training. The “see one, do one, teach one” approach to behavioral modeling and mentorship does not serve the modern young physician well. The complex nature of modern healthcare demands that physicians learn to work within the teams they will often come to lead. Within these teams, members often look to physicians to fill leadership roles. This review will examine effective leadership as defined by the business community, review attempts to incorporate leadership training into graduate medical education programs and …

A Relationship Built To Impact Instruction: Developing And Sustaining Productive Partnerships Between Mathematics Specialists And Principals, Nathan D. Potter, Hannah Adera Rooney, Melody Locher, Debra Kinsey

Journal of Mathematics and Science: Collaborative Explorations

How does the mathematics specialist provide a profound and lasting impact on instruction? We believe that a productive partnership between the principal and specialist, which we will call the principal-specialist relationship, is at the crux of the matter. When the principal-specialist relationship is built upon a foundation of a shared vision, clear roles, communication, and trust, both the teachers and students in the school benefit. We will explore the impact of the principal-specialist relationship on teacher success during the era of distance learning as necessitated by the COVID-19 pandemic. In order to explore how these ideas come alive in the …

Multimodal Dissertations: Opportunities For Multimodality In Higher Education, Annie Tran

Electronic Thesis and Dissertation Repository

multiliteracies, multimodality, higher education, technology, communication, dissertations, graduate education

In an era when communication and higher education are rapidly changing, there is much to learn about multimodality and the dissertation. For example, how can multimodality be used to forward an argument or inform research in a dissertation? How is technology changing the format of the dissertation? And how might multimodality and technology change the experience of composing a dissertation? This study addresses dissertations and the problem of understanding how research can be argued, represented, and presented in multimodal ways, and considers the lived curriculum of Ph.D. graduate students. My work …

Interprofessional Education: How Curriculum Influences And Develops Future Healthcare Professionals, Karen Keune

CUP Ed.D. Dissertations

The value of higher education is a topic of great consideration and discussion, not only for current and future students, but also for legislators, educators, and employers. A college degree is more than a pathway toward advanced knowledge in a given subject; it is a component of a larger outcome beyond a diploma, it's a job. While the scale of employment opportunities appears to rise for those with a college degree, it is not enough to guarantee security for new graduates, no matter their topic of study. More than a competency in the field of study is required to prove …

Crossing Borders / Shaping Tales, Erika Duncan

Occasional Paper Series

Erika Duncan, an experienced essayist and memoirist herself, has taken on a commitment to helping adult woman write their own stories for the first time. The border crossings to which she refers in her title are geographic and cultural, interior and exterior. Her lessons about telling a story that will draw the reader in are as relevant for six-year-olds as they are for sixty-year-olds.

The Fifth Function Of University: “Neutrosophic E-Function” Of Communication-Collaboration-Integration Of University In The Information Age, Florentin Smarandache, Stefan Vladutescu

Branch Mathematics and Statistics Faculty and Staff Publications

The study is based on the following hypothesis with practical foundation: - Premise 1 - if two members of university on two continents meet on the Internet and initiate interdisciplinary scientific communication; - Premise 2 - subsequently, if within the curricular interests they develop an academic scientific collaboration; - Premise 3 - if the so-called collaboration integrates the interests of other members of the university; - Premise 4 - finally, if the university allows, accepts, validates and promotes such an approach; - Conclusion: then it means the university as a system (the global academic system) has, and it is, exerting …

Crop Updates 2005 - Farming Systems, David Stephens, Nicola Telcik, Ross Kingwell, Wayne Pluske, Bill Bowden, Mike Collins, Frances Hoyle, D. V. Murphy, N. Milton, M. Osman, L. K. Abbott, W. R. Cookson, S. Darmawanto, Bill Crabtree, Geoff Anderson, Darren Kidson, Ross Brennan, Nick Drew, Craig Scanlan, Lisa Sherriff, Bob French, Reg Lunt, Jeff Russell, Angie Roe, Ian Maling, Matthew Adams, George Yan, Mohammad Hamza, Glen Riethmuller, Wal Anderson, Angela Loi, Phil Nichols, Clinton Revell, David Ferris, Phil Ward, Andrea Hills, Sally-Anne Penny, David Hall, Michael Robertson, Don Gaydon, Tress Walmsley, Caroline Peek, Megan Abrahams, Paul Raper, Richard O'Donnell, Trevor Lacey, Meredith Fairbanks, David Tennant, Cameron Weeks, Richard Quinlan, Alexandra Edward, Chris Carter, Doug Hamilton, Peter Tozer, Renaye Horne, Tracey Gianatti, Paul Carmody, Ian Foster, Michele John, Ross George, Imma Farré, Ian Kininmonth, Dennis Van Gool, Neil Coles, Bill Porter, Louise Barton, Richard Harper, Peter Ritson, Tony Beck, Chris Mitchell, Michael Hill, Fiona Barker-Reid, Will Gates, Ken Wilson, Rob Baigent, Ian Galbally, Mick Meyer, Ian Weeks, Traci Griffin, D. Rodriguez, M. Probust, M. Meyers, D. Chen, A. Bennett, W. Strong, R. Nussey, I Galbally, M. Howden

Crop Updates

This session covers forty four papers from different authors:

PLENARY

1. 2005 Outlook, David Stephens and Nicola Telcik, Department of Agriculture

FERTILITY AND NUTRITION

2. The effect of higher nitrogen fertiliser prices on rotation and fertiliser strategies in cropping systems, Ross Kingwell, Department of Agriculture and University of Western Australia

3. Stubble management: The short and long term implications for crop nutrition and soil fertility, Wayne Pluske, Nutrient Management Systems and Bill Bowden, Department of Agriculture

4. Stubble management: The pros and cons of different methods, Bill Bowden, Department of Agriculture, Western Australia and Mike Collins, …