Education Commons^™

The Impact Of Soft Skills Training On Guest Satisfaction In The Hospitality Industry, Lawrie Colaco Mr

Culminating Experience Projects

The hospitality industry has become immensely fast-paced, and prioritizing guest satisfaction levels has been one of the main objectives. While hard skills such as technical expertise and operational proficiency are important aspects which are required by the hospitality staff, soft skills also play a pretty significant role. Soft skills enable the staff to be adaptive and communicative, it raises their empathy levels and teaches them to control their emotions and perform under stressful working environments. The importance of soft skills in this sector cannot be overemphasized, not only does this help with harbouring a positive attitude among the employees but …

Recent Community College Alumni: Increasing Donors Through Communication And Engagement, Beverly Loraine Rufty

Doctor of Education Dissertations

Due to ongoing financial cuts and budget restraints, community colleges have turned to alumni association fundraising to support their mission and advance their institution. Fundraising for any organization is challenging, but community college alumni institutions have a more difficult time than their university counterparts in recruiting alumni donor support. Community college alumni associations must maintain effective communication to successfully engage recent alumni and build relationships with potential donors. The purpose of this study was to analyze the literature and data collection using a convergent mixed methods design to address the lack of financial support from recent community college alumni. This …

The Role Of Family Members Or Caregivers And Their Involvement In A Loved One’S Usage Of Augmentative And Alternative Communication In The Preschool Setting From The Perspective Of An Slp, Megan Hintz

Dissertations, Theses, and Projects

Augmentative and alternative communication (AAC) can be used by an individual to supplement or support communication modalities when there is difficulty with verbal communication. ASHA, n.d.a delves further into the true meaning of AAC and defines the terminology of augmentative as adding to a person’s spoken language and alternative as other methods used to produce verbal communication. The purpose of this research study was to explore the perceptions of speech-language pathologists (SLPs) concerning the involvement and/or role of caregivers or family members when their loved one is utilizing an AAC device for communication across the preschool setting. Four semi-structured interviews …

Teaching Healthy Communication Skills For College Students With Disabilities, Molly Mcshane

Capstone Projects and Master's Theses

For college students with disabilities, interpersonal communication can be difficult. There have not been sufficient supportive services for college students with disabilities when it comes to learning communication skills in a college environment. Without effective communication skills, college students with disabilities may face social barriers and fewer chances for personal connections, which may lead to social isolation. In order to address this issue, I planned to create a 2-hour lesson for members of the Student Awareness for Disability Empowerment club (S.A.D.E) at California State University, Monterey Bay.

Disruptive Communication Among The Interdisciplinary Team: Gaining Insight And Providing Nurse Education, Kristen Marie Anderson

Doctor of Nursing Practice Scholarly Project

The purpose of this study is to identify what types of disruptive behavior nurses are experiencing, discuss outcomes of disruptive behavior, and educate healthcare providers and administrators of disruptive communication. Understanding the consequences of disruptive communication can help educators articulate the need for training in conflict management and therapeutic communication methods. It can also aid healthcare providers to be more conscious of their behavior in the professional setting. Seven research questions related to communication were developed and analyzed in this study. The author developed a pre-education survey that included demographics, multiple-choice questions, and open-ended questions to assess the nurses' knowledge …

Multimodal Dissertations: Opportunities For Multimodality In Higher Education, Annie Tran

Electronic Thesis and Dissertation Repository

multiliteracies, multimodality, higher education, technology, communication, dissertations, graduate education

In an era when communication and higher education are rapidly changing, there is much to learn about multimodality and the dissertation. For example, how can multimodality be used to forward an argument or inform research in a dissertation? How is technology changing the format of the dissertation? And how might multimodality and technology change the experience of composing a dissertation? This study addresses dissertations and the problem of understanding how research can be argued, represented, and presented in multimodal ways, and considers the lived curriculum of Ph.D. graduate students. My work …

Interprofessional Education: How Curriculum Influences And Develops Future Healthcare Professionals, Karen Keune

CUP Ed.D. Dissertations

The value of higher education is a topic of great consideration and discussion, not only for current and future students, but also for legislators, educators, and employers. A college degree is more than a pathway toward advanced knowledge in a given subject; it is a component of a larger outcome beyond a diploma, it's a job. While the scale of employment opportunities appears to rise for those with a college degree, it is not enough to guarantee security for new graduates, no matter their topic of study. More than a competency in the field of study is required to prove …