Technology and Innovation Commons^™

Service Quality Of Mhealth: Development And Validation Of A Hierarchical Model Using Pls, Shahriar Akter, John D'Ambra, Pradeep Ray

Shahriar Akter

Advancing research on service quality requires clarifying the theoretical conceptualizations and validating an integrated service quality model. The purpose of this study is to facilitate and elucidate practical issues and decisions related to the development of a hierarchical service quality model in mobile health (mHealth) services research. Conceptually, it extends theory by reframing service quality as a reflective, hierarchical construct and modeling its impact on satisfaction, intention to continue using and quality of life. Empirically, it confirms that PLS path modeling can be used to estimate the parameters of a higher order construct and its association with subsequent consequential latent …

Exploring Loyalty In Mobile Information Services: The Role Of Sound Amusements, Shahriar Akter

Shahriar Akter

The aim of this research is to explore consumer loyalty in mobile amusement information services, using a behaviors-atisfaction‐ loyalty framework. Among many different frameworks of satisfaction‐loyalty, we investigated the impact of ‘use behavior’ on ‘satisfaction’ and that of ‘satisfaction’ on ‘loyalty,’ which results in a strong support of the existing model. It confirms that, on both paths, there are significant associations between a latent variable and a measurement variable of stronger amusement element than that of weaker ones. The results show that amusement contains seven types of measurement variables (i.e., E‐mail, SMS, MMS, Music, Ringtones, Video Streaming, Games) which have …

Serving The Poor By Marketing Information, Developing A Sustainable Village Phone Model In Bangladesh, Shahriar Akter, Jay Rajasekera, Mahfuzur Rahman

Shahriar Akter

Wireless technologies have created an unprecedented opportunity for rural customers in the developing world to solve their communication and information problems in an instantaneous, interactive and customised way. The framework of the study focuses on existing mobile village phone model in Bangladesh and suggests ways to make it sustainable through mobile information services marketing. The study has treated ‘village phone’ as a cost effective and interactive channel through which various information services can be marketed to serve customers in the rural settings.

Mhealth- An Ultimate Platform To Serve The Unserved, Shahriar Akter

Shahriar Akter

Objectives: To summarize major current developments and research in the field of mobile health (mHealth) services. Methods: Reports on the unique characteristics of mHealth platform and its role in delivering health services to the resource poor settings. Also, it evaluates different mHealth applications and identifies key success factors and challenges. Results and Conclusion: mHealth, based on the most ubiquitous and widely accepted technology, offers an unprecedented opportunity to serve the unserved by right time medical information services. There is growing evidence that it has already transformed healthcare delivery in many resource poor settings through its low cost, high reach and …

To Change Or Not To Change: How Regulatory Focus Affects Change In Dyadic Decision-Making, Jelena Spanjol, Leona Tam

Leona Tam

Successful innovation requires teams to embrace and enact change. However, team members often differ in their preferences for change. We examine how regulatory focus affects dyadic teams’ tendencies to enact change across an array of repeated brand management decisions. Understanding such tendencies is important, since the innovation process is characterized by a series of investment decisions typically made by teams, yet prone to significant biases. Regulatory focus theory provides a framework for understanding the dominant motivations driving decision-making during goal pursuit. It argues that individuals operate under either a promotion or prevention focus, influencing preferences for stability vs. change. We …

From Efficiency-Driven To Innovation-Driven Growth: Perspectives From Singapore, Sock-Yong Phang, Kim Song Tan

PHANG Sock Yong

No abstract provided.

The Effectiveness Of Virtual R&D Teams In Smes: Experiences Of Malaysian Smes, Nader Ale Ebrahim, Shamsuddin Ahmed, Salwa Hanim Abdul Rashid, Zahari Taha

Nader Ale Ebrahim

The number of small and medium enterprises (SMEs), especially those involved with research and development (R&D) programs and employed virtual teams to create the greatest competitive advantage from limited labor are increasing. Global and localized virtual R&D teams are believed to have a high potential for SMEs growth. Due to the fast growing complexity of the new product, coupled with new emerging opportunities of virtual teams, a collaborative approach is believed to be the future trend. This research explores the effectiveness of virtuality in SMEs virtual R&D teams. An online questionnaire emailed to Malaysian manufacturing SMEs and 74 usable questionnaires …

Virtual R&D Teams: A Potential Growth Of Education-Industry Collaboration, Nader Ale Ebrahim, Shamsuddin Ahmed, Salwa Hanim Abdul Rashid, Zahari Taha

Nader Ale Ebrahim

In this paper, we present our more than two years research experiences on virtual R&D teams in small and medium-sized enterprises (SMEs) and draws conclusions, giving special attention to the structure of virtual teams required to support education-industry collaboration. We report the relevant results of an online survey study. The online questionnaire was emailed by using a simple random sampling method to 947 manufacturing SMEs. The findings of this study show that SMEs in Malaysia and Iran are willing to use virtual teams for collaboration and the platform for industry-education collaboration is ready and distance between team members or differences …

Memorandum On Design-Oriented Information Systems Research, Hubert Oesterle, Joerg Becker, Ulrich Frank, Thomas Hess, Dimitris Karagiannis, Helmut Krcmar, Peter Loos, Peter Mertens, Andreas Oberweis, Elmar J. Sinz

Hubert Oesterle

Information Systems Research (Wirtschaftsinformatik) basically follows two research approaches: the behavioristic approach and the design-oriented approach. In this memorandum, 10 authors propose principles of design-oriented information systems research. Moreover, the memorandum is supported by 111 full professors from the German-speaking scientific community, who with their signature advocate the principles specified therein.

Seeing Is Believing; Or Is It? An Emperical Study Of Computer Simulations As Evidence., Robert B. Bennett, Jordan H. Leibman, Richard Fetter

Robert B. Bennett

Relying on the old adage, "seeing is believing," we conclude that the jury may give undue weight to an animated reconstruction of the accident .... It would be an inordinately difficult task for the plaintiff to counter, by cross-examination or otherwise, the impression that a computerized depiction of the accident is necessarily more accurate than an oral description of how the accident occurred. Because the expert's conclusion would be graphically depicted in a moving and animated form, the viewing of the computer simulation might more readily lead the jury to accept the data and premises underlying the defendant's expert's opinion... …

The Performance Implications Of Temporal Orientation And Information Technology In Organization-Environment Synergy, Clay Dibrell, Peter Davis, Justin Craig

Justin B. Craig

Purpose: This paper aims to provide new evidence regarding the firm performance implications of using temporal orientation (time pacing) and information technology (IT) to align an organization with its task environment.

Design/methodology/approach: Using questionnaire data provided by top management team members, the results indicate that time-based strategies (i.e. time pacing) and IT mediate the effects of environmental disruptions on performance. To validate the scales and to test the hypothesized model of relationships, the study employs structural equation modeling through LISREL 8.52, as it is able to examine both the measurement and structural model simultaneously while including individual errors for the …

The Social Implications Of Emerging Technologies, Katina Michael

Professor Katina Michael

As the Program Committee Chair, I would like to first and foremost thank the forty person strong international program committee for their support, feedback and contributions from the outset. The Committee itself was made up of researchers from 11 countries, covering diverse disciplines and expertise. In their own right members of the program committee are renowned researchers, cited in many of the papers appearing in this year’s ISTAS full proceedings, and over the years appearing in associated publications such as IEEE Technology and Society Magazine. It was such an honour to work with persons possessing a truly collaborative spirit, some …

Unionization Of Professional And Technical Workers: The Labor Market And Institutional Transformation, Richard W. Hurd, John Bunge

Richard W Hurd

[Excerpt] Established institutions that serve the interests of white-collar workers find themselves at a critical juncture. On the one hand they can foresee the potential to augment membership and influence. On the other hand, they confront the reality of reconfigured labor markets. Growth (and indeed survival) is contingent upon being able to adapt to the changing needs and interests of professional and technical workers. The combination of technological advances and alterations in the functioning of white-collar markets suggests strategic reconceptualization and institutional transformation. This chapter explores the attitudes of professional and technical workers toward their jobs and labor market organizations …

Pathway To Organizational Ambidexterity: Why And How Firm Exploitation Promotes Its Future Exploration, Joseph O'Connor

Joseph P. O'Connor Jr.

This paper addresses the challenge that firms face in pursuing organizational ambidexterity because of the tendency for firm exploitation to crowd out firm exploration. Overcoming this challenge, this paper outlines why and how firm exploitation promotes its future exploration in the context of the firm’s product innovation process. March’s (1991) exploration-exploitation choice multitheoretical perspectives are employed to identify exploration and exploitation as distinct innovation learning processes that produce unique innovation outcomes: exploration creates product invention while exploitation generates product adoption and product innovation. This paper explains why firms choose to invest in either future exploration or future exploitation, and how …

New Product Innovation With Multiple Features And Technology Constraints, Kathy A. Paulson Gjerde, S. A. Slotnick, M. J. Sobel

Kathy A. Paulson Gjerde

We model a firm's decisions about product innovation, focusing on the extent to which features should be improved or changed in the succession of models that comprise a life cycle. We show that the structure of the internal and external environment in which a firm operates suggests when to innovate to the technology frontier. The criterion is maximization of the expected present value of products during the life cycle. Computational studies complement the theoretical results and lead to insights about when to bundle innovations across features. The formalization was influenced by extensive interviews with managers in a high-technology firm that …

Knowledge, Capabilities And Manufacturing Innovation: A Us-Europe Comparison, Stephen Roper, Jan Youtie, Philip Shapira, Andrea Fernandez-Ribas

Andrea Fernandez-Ribas

This paper presents a comparative analysis of factors contributing to the innovation performance of manufacturing firms in Georgia (USA), Wales (UK), the West Midlands (UK), and Catalonia (Spain). Enabled by comparable survey data, multivariate probit models are developed to estimate how various types of firms’ innovative activities are influenced by links to external knowledge sources, internal resources, absorptive capacity, and public innovation support. The results suggest the potential for mutual learning. For the European study regions there are insights about how universities in Georgia support innovation. For Georgia and Catalonia there are lessons from UK firms about better capturing potential …

The Emergence Of Social Science Research In Nanotechnology, Philip Shapira, Jan Youtie, Alan L. Porter

Philip Shapira

This article examines the development of social science literature focused on the emerging area of nanotechnology. It is guided by the exploratory proposition that early social science work on emerging technologies will draw on science and engineering literature on the technology in question to frame its investigative activities, but as the technologies and societal investments in them progress, social scientists will increasingly develop and draw on their own body of literature. To address this proposition the authors create a database of nanotechnology-social science literature by merging articles from the Web of Science’s Social Science Citation Index and Arts and Humanities …

Benefits And Pitfalls Of Virtual R&D Teams: An Empirical Study, Nader Ale Ebrahim, Shamsuddin Ahmed, Zahari Taha

Nader Ale Ebrahim

In this paper, advantages and drawbacks of virtual teams in research and development (R&D) are studied. With the globalization of commercial practices and advances in information and communication technologies, increasing numbers of enterprises are establishing cross-functional, geographically distributed virtual teams. Virtual teams in R&D are designed to access external resources and knowledge to maximize the competitive advantage from limited labor and resources. A survey has been conducted on 210 Malaysian and Iranian manufacturing companies, aimed to investigate the characteristics of R&D collaborations and extract the main advantages/disadvantages’ factors of virtual teams. These factors can be a guide line for R&D …

Requirements To Support Collaborative Sensemaking, Karthikeyan Umapathy

Karthikeyan Umapathy

Collaborative sensemaking occurs when a group of people with diverse backgrounds engage in the process of making sense of information rich, complex and dynamic situations. Our understanding of collaborative sensemaking and critical functionalities to support such sensemaking is limited. In this paper, based on review of relevant literature, we outline a set of broad requirements critical for supporting collaborative sensemaking. Requirements identified are: support for creating explicit representations, support co-existence of different representations, support for developing shared representation, support for creating representations using templates, providing workspace for developing shared representations, support for building consensus and reaching agreement, support for facilitating …

Rfid-Enabled Warehouse Process Optimization In The Tpl Industry, S. F. Wamba, A. T. Chatfield

Dr Samuel Fosso Wamba

Using the value chain model and a longitudinal real-world case study of a third-party logistics (TPL) supply chain, this study provides support for the enabling role of RFID technology in effecting warehouse process optimization. Furthermore, the findings of our study reveal the RFID technology implementation costs as the key inhibitors factor of RFID widespread adoption and usage among suppliers.

Rfid-Enabled Warehouse Optimization: Lessons From Early Adopters In The 3pl Industry, S. F. Wamba, T. R. Coltman, Katina Michael

Dr Samuel Fosso Wamba

This paper presents the impact of RFID technology on the picking and shipping processes of one RFID-enabled warehouse in the 3PL industry. The findings from our study confirm initial results from many studies where RFID implementation has been shown to enable business process redesign, improve data quality, real-time data collection and synchronization and enhance system integration. In this study we show that the full potential of RFID technology is dependent upon the involvement of all supply chain members involved in implementation. Moreover, firms considering implementing RFID technology need to take into account their investment in complementary assets such as employee …

Understanding The Impact Of Emerging Technologies On Process Optimization: The Case Of Rfid Technology, S. F. Wamba, Y. Bendavid

Dr Samuel Fosso Wamba

This paper examines the case of one supply chain in the electricity sector where RFID technology integrated with firm’s information systems acts as an enabler of process optimization. Using a business process approach and laboratory simulation, we explain how the implementation of RFID technology can increase the visibility of information at various layers of the supply chain, allowing members to gather precise information on real demand and improve replenishment processes. On the other hand, while RFID technology has the potential to automate some processes, human intervention is still required. Therefore, use case scenarios and sensitivity analysis should be carefully considered …

Determinants Of The Adoption Of Customer-Oriented Mobile Commerce Initiatives, Léger Pierre-Majorique, Luc Cassivi, S. F. Wamba

Dr Samuel Fosso Wamba

This paper investigates organizations implementing mobile commerce initiatives. Mobile commerce (m-commerce) is defined as the wireless B2B and B2C exchange of operational and financial data within a supply chain. Based on a survey conducted with 159 Canadian and Scandinavian executive managers, this paper tests several theoretical determinants of customer-oriented m-commerce initiatives. Results indicate that i) the adoption of electronic commerce is a strong determinant for the adoption of m-commerce initiatives, ii) software firms are more inclined to adopt m-commerce initiatives, iii) firm size does not influence the adoption of mobile commerce, and iv) contrary to expectations, firms focusing on B2C …

An Information System Design Theory For And Rfid University-Based Laboratory, S. F. Wamba, Katina Michael

Dr Samuel Fosso Wamba

RFID technology is defined as a wireless automatic identification and data capture (AIDC) technology and is considered as “the next big thing” in the management and “the next revolution in supply chain”. Recently, the topic has attracted the interest of the industrial community as well as the scientific community. Following this tendency, this paper applies an Information Systems Design Theory (ISDT) for an RFID-based University Laboratory. For practitioners, the paper provides some insights into the set-up and use of RFID laboratory in university settings, and at the same time, it offers a set of hypotheses that can be empirically tested.

From Automatic Identification And Data Capture (Aidc) To “Smart Business Process”: Preparing For A Pilot Integrating Rfid, S. F. Wamba, E. Lefebvre, Y. Bendavid, L.. A. Lefebvre

Dr Samuel Fosso Wamba

This paper examines the underlying logic behind the rules configured in a RFID middleware to support “smart business processes” in one retail supply chain. Through a detailed investigation of the underlying business processes, we will demonstrate how businesses rules can be defined, configured and refined in a RFID middleware. The results confirm that RFID technology is not a “Plug and Play” solution. RFID middleware configuration will require a high level of customization. Finally, this study allows the improvement of our understanding of the real potential of RFID technology in the supply chain context.

E-Government Challenge In Disaster Evacuation Response: The Role Of Rfid Technology In Building Safe And Secure Local Communities, A. Chatfield, S. F. Wamba, T. Hirokazu

Dr Samuel Fosso Wamba

While geographic information systems (GIS) can provide information on the static locations of critical infrastructure and evacuation routes, they do not provide the dynamically changing locations of things and people on the move. In contrast, radio frequency identification (RFID) wireless network technology can automatically identify and track the movement of assets (i.e., fire engines, ambulances, and rescue workers) and vulnerable citizens on the move (i.e., the elderly and the disabled), and hence providing local governments and communities with real-time information and enhanced decision-making capabilities, during chaotic disaster response operations (i.e., evacuation). Although the potential high impact and strategic value of …

Implementation Issues For Mobile-Wireless Infrastructure And Mobile Health Care Computing Devices For A Hospital Ward Setting, Liza Heslop, Stephen Weeding, Linda Dawson, Julie Fisher, Andrew Howard

Associate Professor Linda Dawson

mWard is a project whose purpose is to enhance existing clinical and administrative decision support and to consider mobile computers, connected via wireless network, for bringing clinical information to the point of care. The mWard project allowed a limited number of users to test and evaluate a selected range of mobile-wireless infrastructure and mobile health care computing devices at the neuroscience ward at Southern Health’s Monash Medical Centre, Victoria, Australia. Before the project commenced, the ward had two PC’s which were used as terminals by all ward-based staff and numerous multidisciplinary staff who visited the ward each day. The first …

The Re-Emergence Of Hybrid Mail, Jacob Johnsen

Jacob Johnsen, MSc

There is a revived interest in hybrid solution. With the convergence of digital and physical, posts can occupy the unique and pivotal space at the centre as described by Jacob Johnsen.

Regional Development And Interregional Collaboration In The Growth Of Nanotechnology Research In China, Li Tang, Philip Shapira

Li Tang

China is becoming a leading nation in terms of its share of the world’s publications in the emerging nanotechnology domain. This paper demonstrates that the international rise of China’s position in nanotechnology has been underwritten by the emergence of a series of regional hubs of nanotechnology R&D activity within the country. We develop a unique database of Chinese nanotechnology articles covering the period 1990 to mid-2006 to identify the regional distribution of nanotechnology research in China. To build this database, a new approach was developed to clean and standardize the geographical allocation of Chinese publication records. We then analyze the …

Licensing And Patent Protection, Aniruddha Bagchi, Arijit Mukherjee

Aniruddha Bagchi