Technology and Innovation Commons^™

Creating Accountability And Increasing Efficiency By Implementing An It Service Management Solution, Priscilla Leon

Electronic Theses, Projects, and Dissertations

Creating a culture that values accountability and efficiency is a difficult task for any organization. Without metrics or systems in place to help with these problems, the task becomes nearly impossible. The focus shifts from accountability to covering your tracks and decreased efficiency are usually blamed on external factors. In higher education, the problem is far more severe. Management leadership and staff are accountable to the stakeholders of higher education, such as the students, community, and faculty. A lack of accountability and a decrease in efficiency, in the Education Department, have led to a need for a technological solution that …

Implementing The Malcolm Baldrige Process For A Financial Institution: An Insiders Perspective, Scott Murray

Electronic Theses, Projects, and Dissertations

The Malcolm Baldrige Framework for Performance Excellence outlines best practices for strategic and operational processes. Enterprises that achieve the award do so not for the award itself – but for the transformation that takes place along the way. Although the fifty-page summaries of Malcolm Baldrige award winning organizations are posted on the National Institute of Science and Technology (NIST) (https://www.nist.gov/baldrige/award-recipients), the process and effort used to create such applications has not been documented. This project documents and provides an internal perspective and lessons learned from the early stages of the Malcolm Baldrige journey for a medium size financial institution. The …

Sharepoint Design And Implementation - An Enterprise Architecture Solution, Zachary Mckellar

Electronic Theses, Projects, and Dissertations

Having a solid enterprise architecture foundation is critical to the success and growth of a business. Considering the volatility of many industries, businesses must consistently grow, innovate, and advance their technology to ensure high availability of their products and systems. Seeing that projects fail more than they succeed, it stresses the importance of having a strong enterprise architecture (Schneider, 2020). With this said, it is imperative that a business creates a proper collaborative environment to ensure that all future implementations and developments within their environments are successful. Without these foundations, an enterprise will fail to grow.

This project provides an …