Technology and Innovation Commons^™

Enhancing Dyadic Performance Through Boundary Spanners And Innovation: An Assessment Of Service Provider–Customer Relationships, Scott J. Grawe, Patricia J. Daughterty, Peter M. Ralston

Peter Ralston

Firms recognize that working together through collaborative relationships offers potential benefits such as improving cooperation, information sharing, and overall performance. An additional and extremely valuable benefit of working together is the potential for creating innovative business approaches and solutions. Thus, developing external linkages has become a higher priority within many organizations. Boundary spanning employees offer one means of achieving closer cross‐firm relationships. We investigate the roles of boundary spanners by examining service providers and their relationships with customers. More specifically, we examine boundary spanning employees that are physically on‐site at customer facilities. Results provide strong support that boundary spanners perceiving …

Logistics Salience Impact On Logistics Capabilities And Performance, Peter M. Ralston, Scott J. Grawe, Patricia J. Daugherty

Peter Ralston

Purpose – The purpose of this manuscript is to assess the impact of logistics salience on logistics capabilities and performance. Specifically, the impact of logistics salience on logistics innovativeness and logistics service differentiation is measured along with logistics innovativeness and logistics service differentiation effect on logistics performance. Design/methodology/approach – Conclusions were drawn from survey data gathered from logistics and supply chain managers at US firms. Structural equation modelling was utilized to measure the statistical significance of the hypothesized model paths with all findings meeting the basic requirements of interpretation. Findings – The results suggest that logistics salience positively impacts both …

Factor Market Myopia: A Driver Of Factor Market Revalry, Peter Ralston, Steven Lemay, Rose Opengart

Peter Ralston