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Mega-Renters: Who Are They And How Do They Operate?, Stefan William Cosentino
Mega-Renters: Who Are They And How Do They Operate?, Stefan William Cosentino
UNLV Theses, Dissertations, Professional Papers, and Capstones
This dissertation investigates individuals who have acquired an extraordinary number of vacation ownership (timeshare) points or weeks and utilize their ownership for the purposes of generating income by renting their room reservations to the third parties. Individuals who operate in this context have been referred to as mega-renters on blogs such as the Timeshare Users Group website (Tug2.net), commonly referred to as Tug, which is an online forum where owners of timeshare share information about their ownership.
The timeshare or vacation ownership product is a leisure product that provides consumers luxury accommodations and or vacation experiences. Academic opinion based on …
Comparing Service Qualities/Gaps Between Hospitality Industry And Timeshare Industry, Yan Zhu
Comparing Service Qualities/Gaps Between Hospitality Industry And Timeshare Industry, Yan Zhu
UNLV Theses, Dissertations, Professional Papers, and Capstones
After the Great Recession of 2008, both the hospitality and the timeshare industries were influenced dramatically. Consumers became more sensitive to the price of services rendered, and to service quality when choosing hotels and investing in timeshares. Thus, service quality became the vital factor contributing to success in the highly competitive hospitality industry. This paper will compare service qualities and gaps between the hospitality industry and the timeshare industry. The purpose of this study is to find the key service gaps in the both industries and service quality dimensions.
Objective of Study: This paper will identify each aspect of service …