Management Sciences and Quantitative Methods Commons^™

Can I Smile With Spirit? Towards A Process Model Associating Workplace Spirituality And Emotional Labor, Ashwini Gangadharan

Theses and Dissertations - UTB/UTPA

Workplace spirituality (WS) is a framework of organizational values embedded in the culture of the organization that promotes employees to experience a sense of meaningfulness at work, sense of connection with coworkers, congruence of organizational values with theirs' and experience transcendence through their work. This dissertation presents workplace spirituality as an organizational intervention to manage the problem of emotional labor and its dysfunctional consequences among the service employees.

The main thesis of the dissertation is that workplace spirituality will enable service employees to appraise emotional labor as a positive stressor (challenge stressor) rather than a negative stressor (hindrance stressor). The …

Does Optimism Pass On To The Employees? The Impact Of Supervisor Optimism On Employees In Small And Medium Sized Businesses, Roger S. Brown

Theses and Dissertations - UTB/UTPA

The focus of this dissertation primarily examines the optimism contagion from the supervisor to his/her employees. Though the literature has discussed different types of optimism such as dispositional optimism (Scheier & Carver, 2006; Chang, 1998; Segerstrom, 2006) and unrealistic optimism (Weinstein, 1980; McKenna, 1993; Radcliffe & Klein, 2002), this paper will focus on trait and state optimism. State optimism (which relates to particular situation) is theorized as being easily transferrable when compared to trait optimism. The level of the transfer will depend on the emotional expressivity of the supervisor. The facets of emotional expressivity are impulse strength, positive expressivity and …