Management Sciences and Quantitative Methods Commons^™

Exploring The Effectiveness Of Environmentally Sustainable Practices In Municipal Government: A Case Study Of The City Of Knoxville’S Department Of Parks And Recreation, Anthony Michael Brown

Masters Theses

Sustainability practices produce programs and services that meet current needs while preserving the environment and natural resources for the future. City parks and recreation departments are facing budget shortfalls and increasing expectations from customers. Governments are now embracing sustainability practices to create financial savings while also fostering relations with customers.

The purpose of this single case study was twofold: (1) to examine the effectiveness of one city department’s strategies in outsourcing its environmental sustainability program through a performance contract with Ameresco; and (2) to examine the perceptions of key department employees about the effectiveness of the sustainability initiative. A …

The Effects Of Quality Of Work Life Processes On Job Satisfaction And Productivity, Greg Alan Dabicci

Masters Theses

This study was conducted to determine the effects of employee participation on job satisfaction and productivity. A small group of hourly employees (5-7) from a package sort and load operation worked with management to identify, analyze, and solve performance problems. Four employee participation interventions were examined: 1) group problem solving of sorting performance, 2) individualized problem solving of loading performance, 3) general participation on job satisfaction, and 4) general participation on overall productivity. The results indicated that the participation program was effective in improving job satisfaction, group performance, and individual performance. The program was not effective in improving overall productivity. …