Open Access. Powered by Scholars. Published by Universities.®

Management Sciences and Quantitative Methods Commons

Open Access. Powered by Scholars. Published by Universities.®

Articles 1 - 2 of 2

Full-Text Articles in Management Sciences and Quantitative Methods

A Correlational Study Of Mid-Level Managers Examining Emotional Intelligence And Coaching Dimensions, Christopher Berg May 2016

A Correlational Study Of Mid-Level Managers Examining Emotional Intelligence And Coaching Dimensions, Christopher Berg

All Theses And Dissertations

The purpose of this quantitative correlational case study was to explore how mid-level managers’ emotional intelligence, as established through the Emotional Intelligence Appraisal (EIA), correlates with their executive coaching dimensions as revealed by the Extraordinary Coach Self-Assessment (ECSA). This study used the Talentsmart Inc. (EIA) tool to evaluate retail telecommunications (telecom) managers’ emotional intelligence competencies and Zenger Folkman’s (ECSA) tool to evaluate retail telecom managers’ coaching dimensions anonymously through the survey instrument. The need for this specific research is evident because of the limited number of quantitative studies regarding the importance of emotional intelligence and its relationship to coaching in …


Simulation Of 48-Hour Queue Dynamics For A Semi-Private Hospital Ward Considering Blocked Beds, Wei Chen Mar 2016

Simulation Of 48-Hour Queue Dynamics For A Semi-Private Hospital Ward Considering Blocked Beds, Wei Chen

Masters Theses

This thesis study evaluates access to care at an internal medicine unit with solely semi-private rooms at Baystate Medical Center (BMC). Patients are divided into two types: Type I patient consumes one bed; Type II patient occupies two beds or an entire semi-private room as a private space for clinical reasons, resulting in one empty but unavailable (blocked) bed per Type II patient. Because little data is available on blocked beds and Type II patients, unit-level hospital bed planning studies that consider blocked beds have been lacking. This thesis study bridges that gap by building a single-stream and a two-stream …