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Full-Text Articles in Management Information Systems
A Systematic Review Of Natural Language Processing For Knowledge Management In Healthcare, Ganga Prasad Basyal, Bhaskar P. Rimal Dr., David Zeng
A Systematic Review Of Natural Language Processing For Knowledge Management In Healthcare, Ganga Prasad Basyal, Bhaskar P. Rimal Dr., David Zeng
Faculty Research & Publications
Driven by the visions of Data Science, recent years have seen a paradigm shift in Natural Language Processing (NLP). NLP has set the milestone in text processing and proved to be the preferred choice for researchers in the healthcare domain. The objective of this paper is to identify the potential of NLP, especially, how NLP is used to support the knowledge management process in the healthcare domain, making data a critical and trusted component in improving health outcomes. This paper provides a comprehensive survey of the state-of-the-art NLP research with a particular focus on how knowledge is created, captured, shared, …
Using Social Media For Customer Knowledge Management In Developing Economies: A Systematic Review, Martinson Ofori, Omar El-Gayar
Using Social Media For Customer Knowledge Management In Developing Economies: A Systematic Review, Martinson Ofori, Omar El-Gayar
Faculty Research & Publications
Knowledge Management (KM) research has theorized that KM activities lead to better firm performance. The current view that there is more external knowledge than exists within organizations has resulted in a preference for customercentric approaches over traditional KM activities. Recent advances in technology has resulted in social media use as an avenue for knowledge creation from the social interaction between brands and their customers. Most research however explore social media’s impact on organizational knowledge in developed economies with little attention to developing economies where KM could be conceptualized differently. In this research, we analyze the extent to which social media …