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Management Information Systems Commons™
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Full-Text Articles in Management Information Systems
Reorienting The Information Systems Function To Support Increasing Levels Of Business Service, Magno Queiroz, Tim Coltman
Reorienting The Information Systems Function To Support Increasing Levels Of Business Service, Magno Queiroz, Tim Coltman
Magno Queiroz
Business scholars and practitioners are becoming increasingly aware of the opportunities that exist when service is added to traditional product offerings. However, the literature has not previously explored the question of how the IS function is responding to greater emphasis on service. In this paper, we employ a multi-case research design to investigate the role of the IS function in supporting increasing levels of service. Our study contributes to the literature by showing that differences in IS service orientation and collaborative capabilities affect the ability of firms to support service. The implications for IS and managerial practice are discussed by …
The Cost Of Mindfulness: A Case Study, Douglas Hales, James Kroes, Yuwen Chen, Kyung Kang
The Cost Of Mindfulness: A Case Study, Douglas Hales, James Kroes, Yuwen Chen, Kyung Kang
Yuwen Chen
Mindfulness is a concept that refers to the attentiveness and alertness of people to detail. When applied properly, mindfulness improves the reliability of organizational processes, an important dimension to process quality. However, no study measures the cost of implementing mindfulness, which is necessary for managers when allocating scarce resources among competing improvement initiatives. Using the popular P-A-F framework, this study measures the cost of mindfulness in a healthcare context, and suggests consideration of several activities when implementing it in real-world firms.