Management Information Systems Commons^™

Interfirm It Capability Profiles And Communications For Cocreating Relational Value: Evidence From The Logistics Industry, Arun Rai, Paul Pavlou, Ghiyoung Im, Steve Du

Computer Information Systems Faculty Publications

This study seeks to identify the means by which information technology helps cocreate relational value in the context of interfirm relationships in the logistics industry—a large and information-intensive industry. We identify a set of IT functionalities—single-location shipping, multilocation shipping, supply chain visibility, and financial settlement—that can be used to manage the flows of physical goods, information, and finances across locations in interfirm logistics processes. Progressively more advanced sets of IT functionalities, when implemented and used in the interfirm relationship to execute logistics processes, are proposed to form four distinct IT capability profiles of increased sophistication. Interfirm IT capability profiles of …