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Articles 1 - 27 of 27
Full-Text Articles in Management Information Systems
Mobile Dm Coupon Promotion In Japan: A Case Study On Response Behavior Changes In Services Consumption, Shahriar Akter
Mobile Dm Coupon Promotion In Japan: A Case Study On Response Behavior Changes In Services Consumption, Shahriar Akter
Shahriar Akter
This chapter investigates the changes in customers’ responses to mobile direct mail (DM) coupons on the shop visit probability (SVP) of a beauty parlor. Two experiments were carried out to examine the promotional effects of mobile DM coupons. The first experiment, conducted in 2004, compared mobile DM coupons with postcard DM coupons. The mobile DM coupons were found to have no effect on SVP, although positive effects were observed for postcard DM coupons. The second experiment, conducted in 2005 with three types of mobile DM coupons, compared the responses of new customers with those of repeat customers. The results varied …
Hospitality Marketing Mix And Service Marketing Principles, David Bojanic
Hospitality Marketing Mix And Service Marketing Principles, David Bojanic
Business and Information Technology Faculty Research & Creative Works
The Concept of Marketing is based on the Premise that Firms Should Determine Consumer Wants and Needs Before Designing Products and Services. This Consumer-Orientation Results in Greater Demand for a Firm's Products and Services and Higher Levels of Customer Satisfaction after the Purchase. Marriott International Followed This Approach in Developing their Courtyard and Residence Inns Hotels. for Example, the Courtyard Concept is Supposed to Attract Business Travelers and Transient Customers Who Do Not Really Like Staying at Hotels (Wind Et Al, 1992; Hart, 1986). the Researchers Recruited Individuals for Focus Groups Representing These Two Market Segments to Determine the Hotel …
An Empirical Study On The Benefit Of Split Loads With The Pickup And Delivery Problem, Maciek Nowak, Chelsea C. White, Ozlem Ergun
An Empirical Study On The Benefit Of Split Loads With The Pickup And Delivery Problem, Maciek Nowak, Chelsea C. White, Ozlem Ergun
Information Systems and Operations Management: Faculty Publications & Other Works
Splitting loads such that the delivery of certain loads is completed in multiple trips rather than one trip has show to have benefit for both the classic Vehicle Routing Problem and the Pickup and Delivery Problem. However, the magnitude of the benefit may be affected by various problem characteristics. In this paper, we characterize those real world environments in which split loads are most likely to be beneficial. Based on practitioner interest, we determine how the benefit is affected by the mean load size and variance, number of origins relative to the number of destinations, the percentage of origin-destination pairs …
Stammdatenqualität: Erfolgsfaktor Für Unternehmen, Boris Otto, Hubert Oesterle
Stammdatenqualität: Erfolgsfaktor Für Unternehmen, Boris Otto, Hubert Oesterle
Hubert Oesterle
Man sollte meinen, die konsistente Pflege von Stammdaten wäre für moderne Unternehmen eine Selbstverständlichkeit. Ist sie aber nicht. Wirtschaftswissenschaftler der Universität St. Gallen erklären, wo das Problem liegt und wie man es löst.
End User As Application Developer For Decision Support, Shah Jahan Miah
End User As Application Developer For Decision Support, Shah Jahan Miah
Dr Shah Jahan Miah
This paper discusses a new generation end-user centred information service view, for developing decision support applications. The tailorable solution allows specific applications to be designed by end-users, where integrity is assured by the architecture’s control in knowledge-based systems. In the development approach, the end-users at different level engage in interaction for secondary application creation. This initiative reinforces a shift from the traditional IS development process to a new provision where end-users can actively participate for a secondary application design. A secondary application design can be seen as a secondary activity for tailoring applications by the end users so that it …
Data Governance: Organisationskonzept Für Das Konzernweite Datenqualitätsmanagement, Kristin Weber, Boris Otto, Hubert Oesterle
Data Governance: Organisationskonzept Für Das Konzernweite Datenqualitätsmanagement, Kristin Weber, Boris Otto, Hubert Oesterle
Hubert Oesterle
Unternehmen die Datenqualität konzernweit organisieren wollen, stehen vor der Herausforderung, eine geeignete Form zu finden. Spezielle Anforderungen sind die Berücksichtigung unterschiedlicher Interessen und die Koordination aller Anspruchsgruppen. Bisher fehlen sowohl praktische Erfahrungen als auch wissenschaftliche Auseinandersetzungen, so dass Fragen nach der aufbauorganisatorischen Einordnung, der Abstimmung mit anderen Unternehmensbereichen und die Abhängigkeit vom Unternehmenskontext unbeantwortet bleiben. Der vorliegende Beitrag zeigt Möglichkeiten für die Organisation des Datenqualitätsmanagements auf und versucht Antworten auf die Fragen zu finden. Er schlägt die Einrichtung eines Shared Service Centers vor, stellt ein Data-Governance-Modell zur Definition konzernweiter Verantwortlichkeiten für Datenqualitätsmanagement vor und zeigt einen situativen Ansatz für die …
A Method For Consortial Research, Hubert Österle, Boris Otto
A Method For Consortial Research, Hubert Österle, Boris Otto
Boris Otto
Design oriented research in information systems faces two major challenges: the effort to capture practitioners’ knowledge on one hand (relevance) and the evidence to fulfill scientific requirements (rigor). In practice, businesses employ at least a centuple of the resources which are available in research for the design and implementation of innovative solutions based on information technology. For the researcher, it is almost impossible just to oversee the state of practice, in addition to the scientific body of knowledge. Since based on a single case, the engagement of an individual company in a collaborative research environment, e.g. in action research, is …
A Method For Consortial Research, Hubert Oesterle, Boris Otto
A Method For Consortial Research, Hubert Oesterle, Boris Otto
Hubert Oesterle
Design oriented research in information systems faces two major challenges: the effort to capture practitioners’ knowledge on one hand (relevance) and the evidence to fulfill scientific requirements (rigor). In practice, businesses employ at least a centuple of the resources which are available in research for the design and implementation of innovative solutions based on information technology. For the researcher, it is almost impossible just to oversee the state of practice, in addition to the scientific body of knowledge. Since based on a single case, the engagement of an individual company in a collaborative research environment, e.g. in action research, is …
An Information System Design Theory For And Rfid University-Based Laboratory, S. F. Wamba, Katina Michael
An Information System Design Theory For And Rfid University-Based Laboratory, S. F. Wamba, Katina Michael
Professor Katina Michael
RFID technology is defined as a wireless automatic identification and data capture (AIDC) technology and is considered as “the next big thing” in the management and “the next revolution in supply chain”. Recently, the topic has attracted the interest of the industrial community as well as the scientific community. Following this tendency, this paper applies an Information Systems Design Theory (ISDT) for an RFID-based University Laboratory. For practitioners, the paper provides some insights into the set-up and use of RFID laboratory in university settings, and at the same time, it offers a set of hypotheses that can be empirically tested.
Special Edition Of Journal Of Business Ethics, Marilynn P. Fleckenstein Ph.D., Patrick Flanagan, Victoria Shoaf Ph.D., Patricia Werhane Ph.D.
Special Edition Of Journal Of Business Ethics, Marilynn P. Fleckenstein Ph.D., Patrick Flanagan, Victoria Shoaf Ph.D., Patricia Werhane Ph.D.
Patrick Flanagan
DePaul University hosted the 14th Annual International Conference Promoting Business Ethics, at The Standard Club in Chicago, November 1–3, 2007. Academic and business leaders came together to explore the important ethical issues facing the business community in the twenty-first century. The articles in this special volume of The Journal of Business Ethics have been selected from the many presentations at this conference. Sponsored annually by the Vincentian Universities in the United States (DePaul University, in Chicago, Illinois; Niagara University in Niagara Falls, NY; and St. John’s University in Queens, NY) this conference promotes the mission of St. Vincent DePaul, the …
Erfolgreiche Telemedizinlösungen Und Kundenakzeptanz Zukünftiger Weiterentwicklungen: Das Geschäftsmodell Des Schweizer Zentrums Für Telemedizin Medgate, Philipp Osl, Ernst Sassen, Hubert Oesterle, Andy Fischer
Erfolgreiche Telemedizinlösungen Und Kundenakzeptanz Zukünftiger Weiterentwicklungen: Das Geschäftsmodell Des Schweizer Zentrums Für Telemedizin Medgate, Philipp Osl, Ernst Sassen, Hubert Oesterle, Andy Fischer
Hubert Oesterle
Die rechtlichen Rahmenbedingungen, insbesondere im Bereich der Telediagnostik, erlauben in der Schweiz umfassendere telemedizinische Angebote als in Deutschland und den meisten Ländern Europas. Der Beitrag präsentiert das Geschäftsmodell des Schweizer Zentrums für Telemedizin MEDGATE, eines europaweit führenden Telemedizin-Anbieters mit 2,6 Mio. Mitgliedern (Endkunden, denen die Leistungen von Medgate zur Verfügung stehen) und bis zu 1.600 Telekonsultationen täglich. Wichtiger Erfolgsfaktor des vorgestellten Geschäftsmodells ist die intensive Vernetzung mit anderen Unternehmen, insbesondere mit Versicherungen als Absatzmittler. Anhand eines Zukunftsszenarios untersucht der Beitrag weiterhin die Kundenakzeptanz möglicher Weiterentwicklungen der Telemedizin in den Bereichen Vitalwert- und Medikations-Überwachung sowie Videokonsultation. Während Senioren den Mehrwert für …
A Methodology To Allow Rural Extension Professionals To Build (With Don Kerr And John Gammack), Shah Jahan Miah
A Methodology To Allow Rural Extension Professionals To Build (With Don Kerr And John Gammack), Shah Jahan Miah
Dr Shah Jahan Miah
Expert systems (ES) development technology has been used to build rural business applications in the past but these have usually been developed using traditional expert systems shells. This paper introduces a new architecture for the development of a design environment where the domain experts can build a knowledge base for target-specific ES for rural business operators. The system allows rural business operators to use their own knowledge in building their own, target-specific ES for tailored development to their own specific requirements. At this stage, this reusable design environment caters for the Australian dairy industry but in the long run we …
An Automation Algorithm For Harvesting Capital Market Information From The Web, Pankaj Agrrawal
An Automation Algorithm For Harvesting Capital Market Information From The Web, Pankaj Agrrawal
Finance Faculty Scholarship
The purpose of this paper is to develop an algorithm to harvest user specified information on finance portals and compile it into machine‐readable datasets for quantitative analysis. The Visual Basic macro language in Microsoft Excel is applied to develop code that is not constrained by the single‐query function of Excel. The core of the algorithm is built around the splitting of the URL connector line and the placement of a continuously updating variable into which are looped as many tickers as there are in the input list. The output is then written to non‐overlapping cells. Numerical information placed on major …
Special Edition Of Journal Of Business Ethics, Patrick Flanagan, Marilynn P. Fleckenstein Ph.D., Victoria Shoaf Ph.D., Patricia Werhane Ph.D.
Special Edition Of Journal Of Business Ethics, Patrick Flanagan, Marilynn P. Fleckenstein Ph.D., Victoria Shoaf Ph.D., Patricia Werhane Ph.D.
Patrick Flanagan
The articles in this special volume of Journal of Business Ethics have been selected from the many presentations at this conference and represent a cross section of the topics and issues covered at the Vincentian Business Ethics Conference at the Manhattan campus of St. John's University in the fall of 2009. Sponsored annually by the Vincentian universities in the United States (DePaul University, in Chicago, Illinois; Niagara University in Niagara Falls, NY; and St. John’s University in Queens, NY), this conference promotes the mission of St. Vincent DePaul, the seventeenth-century Roman Catholic saint who serves as the patron of these …
Special Edition Of Journal Of Business Ethics, Patrick Flanagan, Marilynn P. Fleckenstein Ph.D., Patrick D. Primeaux Ph.D., Victoria Shoaf Ph.D., Patricia Werhane Ph.D.
Special Edition Of Journal Of Business Ethics, Patrick Flanagan, Marilynn P. Fleckenstein Ph.D., Patrick D. Primeaux Ph.D., Victoria Shoaf Ph.D., Patricia Werhane Ph.D.
Patrick Flanagan
Niagara Falls, New York was home to the 13th Annual Vincentian International Conference Promoting Business Ethics sponsored by DePaul University (Chicago, IL), Niagara University (Niagara, NY), and St. John’s University (New York, NY), the three American universities sponsored by the Congregation of the Mission (the Vincentians). Conferences in the past had specific themes and corresponding paper presentations focused on a particular topic. This one intentionally did not have a central organizing subject matter to allow for greater diversity. Leaders from the academic and corporate sectors, representing 30 countries, submitted excellent papers on a broad range of ethical issues. This rich …
One Size Does Not Fit All – A Contingency Approach To Data Governance, Kristin Weber, Boris Otto, Hubert Oesterle
One Size Does Not Fit All – A Contingency Approach To Data Governance, Kristin Weber, Boris Otto, Hubert Oesterle
Hubert Oesterle
Enterprizes need Data Quality Management (DQM) to respond to strategic and operational challenges demanding high-quality corporate data. Hitherto, companies have mostly assigned accountabilities for DQM to Information Technology (IT) departments. They have thereby neglected the organizational issues critical to successful DQM. With data governance, however, companies may implement corporate-wide accountabilities for DQM that encompass professionals from business and IT departments. This research aims at starting a scientific discussion on data governance by transferring concepts from IT governance and organizational theory to the previously largely ignored field of data governance. The article presents the first results of a community action research …
Time As Symbolic Currency In Knowledge Work, Dariusz Jemielniak
Time As Symbolic Currency In Knowledge Work, Dariusz Jemielniak
Dariusz Jemielniak
The paper discusses the issue of time slips in software development. Increasing time sacrifices toward work constitutes an important part of modern organizational environment. In fact, the reign over time is a crucial element in controlling the labor process. Yet a lack of cultural studies covering different approaches to this issue remains—particularly those focusing on high-skilled salaried workers. This article is a small attempt to fill this gap, based on an analysis of unstructured qualitative interviews with high-tech professionals from a B2B software company. It focuses on the issue of timing in IT projects, as perceived by software engineers. The …
Knowledge Management: Fad Or Enduring Organizational Concept?, Dariusz Jemielniak, Jerzy Kociatkiewicz
Knowledge Management: Fad Or Enduring Organizational Concept?, Dariusz Jemielniak, Jerzy Kociatkiewicz
Dariusz Jemielniak
Knowledge management and knowledge-intensive work are two of today’s hot buzzwords, though both already have a history of managerial usage. While some authors claim that knowledge is the most important organizational asset in contemporary society, others retort that much of knowledge management literature and practical solutions are just perfunctory and propagandist and many, if not most, managerial polices rely on manipulation of emotions and identity creation. This chapter aims to capitalize on this fascinating and timely research area. We want to present the current business fad of knowledge-management in terms of excess and forgetful repetition of ideas. We look at …
Business Risks: When Is Fails To Detect Circumvention Activities, Stanley X. Lewis Jr., J. Scott Magruder, Eddy J. Burks, Carl Smolinski
Business Risks: When Is Fails To Detect Circumvention Activities, Stanley X. Lewis Jr., J. Scott Magruder, Eddy J. Burks, Carl Smolinski
Journal of International Technology and Information Management
A business must recognize and address various risk factors when establishing and maintaining its information system. The overall risk to management is that the control environment does not protect proprietary business data and the financial reporting system that produces financial statements and other information used by investors, creditors and regulatory agencies. These risks require that management implement efforts to ensure the integrity and effectiveness of control procedures over business activities while being aware of additional system issues such as failing to adequately consider other risks which are more business-oriented including the risk of failing to prevent or detect fraudulent or …
Rapid Development Of Multimedia Instructional Modules For Information Technology Education, Nanda Ganesan
Rapid Development Of Multimedia Instructional Modules For Information Technology Education, Nanda Ganesan
Journal of International Technology and Information Management
A multifaceted learning model was developed for implementing e-learning in a largely commuter campus. The primary objective of the model was to build a flexible learning environment that combined the learning effectiveness of in-class learning with the flexibility and accessibility of online learning. One of the components of the model was the multimedia instructional modules produced to teach various Information Technology courses. Several different types of modules were produced representing chalk-and-talk type of lectures, PowerPoint presentations and software tutorials. The chalk-and-talk type of lecture modules and the software tutorials that emulated the in-class learning experience contributed positively towards enhancing the …
Can Information Systems Foster Emotional Intelligence? A Design Theory-Based Approach, Richard J. Burkhard, Thomas A. Horan, Brian N. Hilton, Michael Leih
Can Information Systems Foster Emotional Intelligence? A Design Theory-Based Approach, Richard J. Burkhard, Thomas A. Horan, Brian N. Hilton, Michael Leih
Journal of International Technology and Information Management
Researchers in Information Systems (IS) have conducted extensive research into various kinds of collaboration systems over the last twenty-five years. A parallel stream of inquiry in psychology and management has developed research in organizational Emotional Intelligence, which contributes to the effectiveness of group interactions by increasing cooperation and reducing conflict. Collaboration systems present a special opportunity to introduce soft management functions such as Emotional Intelligence because they are designed as an intelligent channel of interaction between group members. This research used an Information Systems Design Theory approach to guide the integration of Emotional Intelligence functions into collaboration systems. Two artifact …
Egypt's Information Society Strategy: A Critical Lexicography, Neil Mcbride, Bernd Carsten Stahl
Egypt's Information Society Strategy: A Critical Lexicography, Neil Mcbride, Bernd Carsten Stahl
Journal of International Technology and Information Management
The development of ICT policies within developing countries in the past ten years has opened up a new area for study. These documents chart the ambitions of the countries for the use of ICT to promote rapid development. As such they are intercultural documents, developing at the interface between the culture of the country and western economic culture. This paper develops a critical approach to understanding these documents and studying their message. The approach involves the preparation of a critical dictionary which identifies relevant terms within the ICT policy document and reflects on their multiple meanings. The approach was applied …
Usability Investigation Of E-Business Web-Based Forms, Gerald V. Post, Albert Kagan, Betsy Page Sigman
Usability Investigation Of E-Business Web-Based Forms, Gerald V. Post, Albert Kagan, Betsy Page Sigman
Journal of International Technology and Information Management
Usability on Web sites is critical because almost no training is provided for users on commercial sites. Instead, Web design relies on standards and consistency across sites. Traditional usability results indicated that computer forms should follow paper-based forms. Yet, Web paradigms have evolved that are quite different from paper-based forms. Specifically, this study reveals that users commit fewer errors and prefer simple forms limited to a single concept per screen. This conclusion significantly alters the recommendations for designing business forms.
Formal Verification Of Urban Traffic System Using The Concept Of Fuzzy Workflow Simulation, Manuj Darbari, Abhay Kumar Srivastava, Sanjay Medhavi
Formal Verification Of Urban Traffic System Using The Concept Of Fuzzy Workflow Simulation, Manuj Darbari, Abhay Kumar Srivastava, Sanjay Medhavi
Journal of International Technology and Information Management
Modeling complex urban traffic system requires extensive use of workflow methodologies which can simulate almost real time traffic situations. Number of studies were done in the field of Urban Traffic Simulation like PLOTS, NETSIM and PALAMICS but none of them could provide a real formal solution. Our paper proposes a methodology using Fuzzy Petri nets for modeling real time traffic system. Fuzzy Petrinets are also visualised and tested by using Flow- Charter and HPSIM software packages. These packages help in providing successive iterations of process model for further refinement.
Supporting The Virtual Community: Social Bookmarking As A User- Based Classification Scheme In A Knowledge Library, Nicole Lytle, Tony Coulsom
Supporting The Virtual Community: Social Bookmarking As A User- Based Classification Scheme In A Knowledge Library, Nicole Lytle, Tony Coulsom
Journal of International Technology and Information Management
Knowledge libraries hold the promise of widespread access to information available anywhere, anytime, freeing patrons from the geographical and temporal boundaries that currently exist. The classification of materials and subsequent searching of knowledge library content is an overall problem with many complex parts. Relevant classification is important for optimal information retrieval. This is especially important for the virtual communities that exist with extended organizations. Rooted in the virtual community and digital library literature, this paper develops a theory for improving the information classification and retrieval process of knowledge libraries that support virtual communities by applying social bookmarking techniques.
Action Research In Emerging Technologies In Health Information Systems: Creating A Mobile Information Environment In A Hospital Ward, Linda Dawson, Julie Fisher, Stephen Weeding, Liza Heslop, Andrew Howard
Action Research In Emerging Technologies In Health Information Systems: Creating A Mobile Information Environment In A Hospital Ward, Linda Dawson, Julie Fisher, Stephen Weeding, Liza Heslop, Andrew Howard
Associate Professor Linda Dawson
Wireless networks, mobile devices and associated applications are key emerging technologies ideal for nomadic workers such as clinicians in hospital ward settings. These mobile information environments can potentially enhance clinicians’ use of patient management and clinical systems by providing decision support and clinical information at the bedside or point of care. Such technologies need to be critically assessed in a hospital environment for their wider potential and application for delivery of information at the point of care. This paper describes the use of action research methods in a project which analysed an existing clinical Information Communication Technology (ICT) environment in …
A Means To An End – A Web-Based Client Management System In Palliative Care, Margaret O'Connor, Trudi Erwin, Linda Dawson
A Means To An End – A Web-Based Client Management System In Palliative Care, Margaret O'Connor, Trudi Erwin, Linda Dawson
Associate Professor Linda Dawson
Home-based palliative care (hospice) services require comprehensive and fully integrated information systems to develop and manage the various aspects of their business, incorporating client data and management information. These systems assist in maintaining the quality of client care as well as improved management effi ciencies. This article reports on a large not-for-profi t home-based palliative care service in Australia, which embarked on a project to develop an electronic data management system specifi cally designed to meet the needs of the palliative care sector. This web-based client information management system represents a joint venture between the organization and a commercial company …