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Full-Text Articles in Management Information Systems
Work System Theory: Overview Of Core Concepts, Extensions, And Challenges For The Future, Steven Alter
Work System Theory: Overview Of Core Concepts, Extensions, And Challenges For The Future, Steven Alter
Business Analytics and Information Systems
This paper presents a current, accessible, and overarching view of work system theory. WST is the core of an integrated body of theory that emerged from a long-term research project to develop a systems analysis and design method for business professionals called the work system method (WSM). After discussing WST’s basic premises and its two central frameworks, this paper summarizes the relationship between WST and WSM. It shows how experience with early versions of WSM led to three extensions of WST that addressed limitations-in-use in one of the central frameworks in WST. After comparisons with related theories, this paper closes …
Service System Fundamentals: Work System, Value Chain, And Life Cycle, Steven Alter
Service System Fundamentals: Work System, Value Chain, And Life Cycle, Steven Alter
Business Analytics and Information Systems
Service systems produce all services of significance and scope, yet the concept of service system is not well articulated in the service literature. This paper presents three interrelated frameworks as a first cut at the fundamentals of service systems. These frameworks identify basic building blocks and organize important attributes and change processes that apply across all service systems. Although relevant regardless of whether a service system uses IT, the frameworks are also potentially useful in visualizing the realities of moving toward automated service architectures. This paper uses two examples, one largely manual and one highly automated, to illustrate the potential …