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Management Information Systems Commons™
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Full-Text Articles in Management Information Systems
Incorporating More System-Related Knowledge Into Systems Analysis And Design, Steven Alter
Incorporating More System-Related Knowledge Into Systems Analysis And Design, Steven Alter
Business Analytics and Information Systems
This paper introduces a new, intuitively straightforward approach for thinking about important aspects of systems that are being analyzed, designed, and constructed. Building on past research highlighting metaphors related to organizations, IS, and projects, it shows how considering common, broadly applicable types of subsystems (not standard IS categories such as MIS and DSS) might provide direction, insight, and useful methods for analysis and design practitioners and researchers. A conceptual model identifies eight types of subsystems that are relevant to most systems in organizations. For each subsystem type, this paper identifies relevant metaphors, concepts, theories, methodologies, success criteria, design tradeoffs, and …
Value Blueprint And Service Design Space For Facilitating Value Creation, Steven Alter
Value Blueprint And Service Design Space For Facilitating Value Creation, Steven Alter
Business Analytics and Information Systems
A new operational perspective on fundamental concepts related to customers, service, and value differs from service-dominant logic in its approach to service systems, value creation, value co-creation, service interactions, value facilitation, and value constellations. This perspective leads to two new tools for supporting service system design: 1) A “value blueprint” uses a swimlane representation to identify where value creation occurs, recognizing that parts of value creation may occur long after service providers have produced their contributions to customer value. 2) A multidimensional design space for value facilitation identifies design dimensions that can be used for characterizing current or proposed approaches …
Work System Theory: Overview Of Core Concepts, Extensions, And Challenges For The Future, Steven Alter
Work System Theory: Overview Of Core Concepts, Extensions, And Challenges For The Future, Steven Alter
Business Analytics and Information Systems
This paper presents a current, accessible, and overarching view of work system theory. WST is the core of an integrated body of theory that emerged from a long-term research project to develop a systems analysis and design method for business professionals called the work system method (WSM). After discussing WST’s basic premises and its two central frameworks, this paper summarizes the relationship between WST and WSM. It shows how experience with early versions of WSM led to three extensions of WST that addressed limitations-in-use in one of the central frameworks in WST. After comparisons with related theories, this paper closes …