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Management Information Systems Commons™
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Full-Text Articles in Management Information Systems
System Usage: A Shared Mental Model Perspective, Rooji Sugathan
System Usage: A Shared Mental Model Perspective, Rooji Sugathan
Dissertations
The failure rate of Information Systems (IS) projects is high and has been high for many years. Failed IS projects leave organizations with systems that have very low usage and a negative rate of return on their investment. System use is a key measure of IS success. User participation and involvement (UPI) during application development and configuration are key factors that influence system use. However, empirical studies have shown mixed results for the influence of UPI on system use.
This study explores the extent to which shared mental model (SMM) of a project team influences the impact of UPI on …