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Management Information Systems Commons™
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Full-Text Articles in Management Information Systems
Emergence And Constraints Of Enterprise Platform Silos For Online Interactions: A Case Study From Ghana Before And During Covid-19, John Effah
The African Journal of Information Systems
The purpose of this study is to understand the emergence and constraints of enterprise platform silos for online interactions at the organizational level. Information systems (IS) research has focused more on external platforms without silos. As a result, not much is known about internal platforms and silos at the organizational level and how they constrain online interactions, especially in the developing economic context of Africa. This study follows an interpretive, qualitative case study methodology and the encounter-episode process model to investigate the case of using enterprise platform silos in an organization in Ghana, before and during Covid-19. The findings show …