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Full-Text Articles in Management Information Systems
Managing The Tension Between Standardization And Customization In It-Enabled Service Provisioning: A Sensemaking Perspective, Mark O. Lewis
Managing The Tension Between Standardization And Customization In It-Enabled Service Provisioning: A Sensemaking Perspective, Mark O. Lewis
Computer Information Systems Dissertations
The outsourcing literature has offered a plethora of perspectives and models for understanding decision determinants and outcomes of outsourcing of business processes. While past studies have contributed significantly to scholarly research in this area, there are an insufficient number of studies that are provider centric. Consequently, there is a need to understand how service providers address a core challenge: to achieve scalable growth by developing standardized offerings that can be sufficiently customized to meet the unique demands of individual customers. This study explores how patterns of collective action within and between a provider and two of their largest customers relate …
Upgrading Packaged Software: An Exploratory Study Of Decisions, Impacts, And Coping Strategies From The Perspectives Of Stakeholders, Huoy Min Khoo
Upgrading Packaged Software: An Exploratory Study Of Decisions, Impacts, And Coping Strategies From The Perspectives Of Stakeholders, Huoy Min Khoo
Computer Information Systems Dissertations
Packaged software is widely adopted and has become an integral part of most organizations’ IT portfolios. Once packaged software is adopted, upgrades to subsequent versions appear to be inevitable. To date, research on packaged software upgrade has not received the attention that it warrants, as academic research continues to focus on initial technology adoption. To explore this understudied yet important area, three research questions were proposed: (1) What influences the decision to upgrade packaged software? (2) How do stakeholders cope with software upgrade? (3) How does a packaged software upgrade affect stakeholders? A qualitative research method was used to study …
Access Anytime Anyplace: An Empircal Investigation Of Patterns Of Technology Use In Nomadic Computing Environments, Karlene C. Cousins
Access Anytime Anyplace: An Empircal Investigation Of Patterns Of Technology Use In Nomadic Computing Environments, Karlene C. Cousins
Computer Information Systems Dissertations
With the increasing pervasiveness of mobile technologies such as cellular phones, personal digital assistants and hand held computers, mobile technologies promise the next major technological and cultural shift. Like the Internet, it is predicted that the greatest impact will not come from hardware devices or software programs, but from emerging social practices, which were not possible before. To capitalize on the benefits of mobile technologies, organizations have begun to implement nomadic computing environments. Nomadic computing environments make available the systems support needed to provide computing and communication capabilities and services to the mobile work force as they move from place …