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Management Information Systems Commons™
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International and Area Studies
Singapore Management University
Research Collection School Of Computing and Information Systems
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Full-Text Articles in Management Information Systems
Vision Paper: Advancing Of Ai Explainability For The Use Of Chatgpt In Government Agencies: Proposal Of A 4-Step Framework, Hui Shan Lee, Shankararaman, Venky, Eng Lieh Ouh
Vision Paper: Advancing Of Ai Explainability For The Use Of Chatgpt In Government Agencies: Proposal Of A 4-Step Framework, Hui Shan Lee, Shankararaman, Venky, Eng Lieh Ouh
Research Collection School Of Computing and Information Systems
This paper explores ChatGPT’s potential in aiding government agencies, drawing from a case study based on a government agency in Singapore. While ChatGPT’s text generation abilities offer promise, it brings inherent challenges, including data opacity, potential misinformation, and occasional errors. These issues are especially critical in government decision-making.Public administration’s core values of transparency and accountability magnify these concerns. Ensuring AI alignment with these principles is imperative, given the potential repercussions on policy outcomes and citizen trust.AI explainability plays a central role in ChatGPT’s adoption within government agencies. To address these concerns, we propose strategies like prompt engineering, data governance, and …
Singapore Public Sector Ai Applications Emphasizing Public Engagement: Six Examples, Steven M. Miller
Singapore Public Sector Ai Applications Emphasizing Public Engagement: Six Examples, Steven M. Miller
Research Collection School Of Computing and Information Systems
This article provides an overview of six examples of public sector AI applications in Singapore that illustrate different ways of enhancing engagement with the public. These applications demonstrate ways of enhancing engagement with the public by providing greater accessibility to government services (access anywhere, anytime) and speedier responses to public processes and feedback. Some applications make it substantially easier for members of the public to do things or make choices, while others reduce waiting time, either across an entire public infrastructure, or for an individual transaction. Some provide highly individualized coaching to guide a person through the process of doing …
Measuring An Organisation’S Innovation Climate: A Case Study From Singapore, Siu Loon Hoe
Measuring An Organisation’S Innovation Climate: A Case Study From Singapore, Siu Loon Hoe
Research Collection School Of Computing and Information Systems
Purpose: The article aims to discuss the six key factors that were proposed and included in the design of a customized innovation climate questionnaire. Design/methodology/approach: The implementation case study of an innovation climate survey for a Singapore‐based real estate group is presented. In particular, the design of the questionnaire and selection of key factors to be measured are discussed. Findings: While not a “rigorous” instrument in the academic sense, the article can guide managers and organization development professionals to better gauge an organization's innovation climate and deepen the understanding of innovation culture. Originality/value: This article contributes to the existing innovation …
Experimental And Empirical Perspectives On Grid Resource Allocation For The Singapore Market, Danny Oh, Steven Miller, Nan Hu
Experimental And Empirical Perspectives On Grid Resource Allocation For The Singapore Market, Danny Oh, Steven Miller, Nan Hu
Research Collection School Of Computing and Information Systems
In this paper, we describe our work on using the Tycoon system developed by HP Labs to provide a market-based resource allocation and bidding framework for a grid. We discuss how we intend to evaluate the feasibility of the Tycoon system by measuring its economic performance using agent-based simulation experiments for a particular type of grid usage scenario, namely, the digital media market scenario. We will also discuss a related effort in collecting and using real grid data from the National Grid Pilot Platform in Singapore and how we will be using real data collected to derive actual usage patterns …