Labor Relations Commons^™

The Importance Of Communication Skills: Perceptions Of Is Professionals, Is Managers, And Users, Ruth A. Spurlock Miller

Doctoral Dissertations

Information systems (IS) research has shown that communication skills tend to be more important than technical skills to IS staff in project development activities. Yet, research findings indicate that IS staff are lacking in the communication skills they need to interact successfully with users and managers during systems development. Thus, the two purposes of this research were (1) to determine whether IS staff, IS managers, and IS users differ in their perceptions of important communication skills that IS staff need and (2) if differences do exist, to assess the impact of the differences on user satisfaction with IS product and …