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Articles 1 - 5 of 5
Full-Text Articles in Labor Relations
The Antecedents, Consequences, And Mediating Role Of Workload Among Chinese Courier Drivers, Haitao Wen, Hongduo Sun, Sebastian Kummer, Ben Farr-Wharton, David M. Herold
The Antecedents, Consequences, And Mediating Role Of Workload Among Chinese Courier Drivers, Haitao Wen, Hongduo Sun, Sebastian Kummer, Ben Farr-Wharton, David M. Herold
Research outputs 2014 to 2021
The growth of e-commerce in China can be regarded as a significant factor in the increase in occupational stress and the voluntary turnover of courier drivers. This paper aims to investigate selected occupational stress factors behind the turnover intentions of Chinese courier drivers. Using data from 229 couriers employed at the largest delivery companies in China, this study applies structural equation modelling to investigate not only the direct relationships between job-stress factors and turnover intentions but also the extent to which workload indirectly mediates turnover intentions among couriers. The results indicate that a combination of high workload with social stressors …
Factors Affecting Hotel Interns' Satisfaction With Internship Experience And Career Intention In China, Hua Qu, Xi Y. Leung, Songshan (Sam) Huang, Jiamin He
Factors Affecting Hotel Interns' Satisfaction With Internship Experience And Career Intention In China, Hua Qu, Xi Y. Leung, Songshan (Sam) Huang, Jiamin He
Research outputs 2014 to 2021
Hotel interns' satisfaction with the internship may play a significant role in determining their intention to develop a career in the hospitality industry. Factors that affect hotel interns' satisfaction and career intention are thus important to be identified in linking hospitality education to industry human resource needs. This study aims to identify the key factors that affect job satisfaction and career intention of hotel interns in China. Data were collected through a survey on hospitality management students in three Chinese universities. Factor analysis identified seven factors that influence students' satisfaction with internship experience and their career intention; these include internship …
Exploring University Student Engagement And Sense Of Belonging During Work-Integrated Learning, Anna D. Rowe, Denise Jackson, Jenny Fleming
Exploring University Student Engagement And Sense Of Belonging During Work-Integrated Learning, Anna D. Rowe, Denise Jackson, Jenny Fleming
Research outputs 2014 to 2021
Work-integrated learning (WIL) is recognised as a valuable pedagogical strategy for developing graduate employability, increasing employment prospects and contributing to a range of other learning outcomes. The purpose of this exploratory study was to determine the degree to which WIL students in higher education, felt they fully engaged in workplace activities and experienced a sense of belonging to their workplace environment. Further aims were to identify factors that facilitated and inhibited their engagement and belonging. Data were collected using an online survey of 151 students undertaking WIL as part of a university degree, in the contexts of business, sociology and …
Emotional Labor And The Hospitality And Tourism Curriculum: The Development And Integration Of Emotion Skills, Julie Nyanjom, Hugh Wilkins
Emotional Labor And The Hospitality And Tourism Curriculum: The Development And Integration Of Emotion Skills, Julie Nyanjom, Hugh Wilkins
Research outputs 2014 to 2021
Emotional labor is integral to guest-host interactions. Given that this is a competency that is desired by industry in graduates, it is important to understand how the concept presents in the Hospitality and Tourism curriculum. This exploratory qualitative study sets out to investigate how hospitality and tourism educators perceive the development of emotion skills in Hospitality and Tourism education curriculum. Data was collected through in-depth interviews with higher education hospitality and tourism educators in Australia. Findings reveal that the development of emotion skills is a taken for granted concept that is not explicitly addressed within the curriculum. Implications for practice …
Front-Line Management During Radical Organisational Change: Social Exchange And Paradox Interpretations, Bassam Buhusayen, Pi-Shen Seet, Alan Coetzer
Front-Line Management During Radical Organisational Change: Social Exchange And Paradox Interpretations, Bassam Buhusayen, Pi-Shen Seet, Alan Coetzer
Research outputs 2014 to 2021
© 2021 by the authors. Licensee MDPI, Basel, Switzerland. External shocks have severely affected the aviation sector with detrimental impacts on airport service employees. Service-sector organizations tend to implement radical organizational change to survive and front-line managers face often-opposing demands. This study aims to shed light on how front-line managers cope by utilizing social exchange-based strategies during radical organizational change. This study uses an exploratory qualitative design and thematically analyses data obtained from 40 semi-structured interviews with senior managers, front-line managers and employees working for an airline services provider operating in a major international airport in Australia. The study finds …