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Full-Text Articles in Labor Relations
The Evolution Of Strategic And Coordinated Bargaining Campaigns In The 1990s: The Steelworkers’ Experience, Kate Bronfenbrenner, Tom Juravich
The Evolution Of Strategic And Coordinated Bargaining Campaigns In The 1990s: The Steelworkers’ Experience, Kate Bronfenbrenner, Tom Juravich
Kate Bronfenbrenner
"With the refocusing of attention of the labor movement on organizing, an increasing number of scholars have been directing their research toward the nature and practice of current union organizing efforts. These scholars have begun updating a literature that had grown sorely out of touch with the organizing experience of America’s unions and have provided the foundation for a more sophisticated understanding of the organizing process. While we applaud this resurgence in organizing research, there has not been a comparable resurgence in research on collective bargaining…"
Are National Exit Examinations Important For Educational Efficiency?, John H. Bishop
Are National Exit Examinations Important For Educational Efficiency?, John H. Bishop
John H Bishop
“This paper analyses effects of national or provincial exit examinations on education quality. On theoretical grounds, the paper argues that such examinations should increase high school achievement, particularly in examination subjects, and that teachers and students and parents and school administrators should focus more on academic achievement when making school-quality decisions. On the negative side, exit examinations may lead to a tendency to concentrate on learning facts, rather than understanding contexts.”
Some Thoughts On The Cost Effectiveness Of Graduate Education Subsidies, John H. Bishop
Some Thoughts On The Cost Effectiveness Of Graduate Education Subsidies, John H. Bishop
John H Bishop
[Excerpt] How much should doctorate training be subsidized? The answer proposed is, "Doctorate training should be subsidized to the extent and only to the extent that it produces externality or public benefits – i.e. benefits received by people other than the one receiving the diploma." This value judgment derives from three propositions: (1) In general, an adult knows better than anyone else what is best for himself; (2) the price (measured in both time and money) he is willing to pay for graduate education is the best measure of how much he values it relative to other offerings; and (3) …
In Search Of A Niche, John H. Bishop
In Search Of A Niche, John H. Bishop
John H Bishop
"As enrollment in secondary vocational education programs declines and employers re-evaluate the attributes needed for success in today’s job market, some observers of the U.S. education system have called for schools to limit – or even eliminate – the teaching of occupational skills. Does this mean employers don’t reward such training?"
Making Vocational Education More Effective For At-Risk Youth, John H. Bishop
Making Vocational Education More Effective For At-Risk Youth, John H. Bishop
John H Bishop
"Occupationally specific vocational training pays off for disadvantaged students, but only if graduates work in the jobs they were trained for. Implication: Vocational educators must help make sure that the skills they teach are used."
The Evolution Of Strategic And Coordinated Bargaining Campaigns In The 1990s: The Steelworkers’ Experience, Kate Bronfenbrenner, Tom Juravich
The Evolution Of Strategic And Coordinated Bargaining Campaigns In The 1990s: The Steelworkers’ Experience, Kate Bronfenbrenner, Tom Juravich
Kate Bronfenbrenner
"With the refocusing of attention of the labor movement on organizing, an increasing number of scholars have been directing their research toward the nature and practice of current union organizing efforts. These scholars have begun updating a literature that had grown sorely out of touch with the organizing experience of America’s unions and have provided the foundation for a more sophisticated understanding of the organizing process. While we applaud this resurgence in organizing research, there has not been a comparable resurgence in research on collective bargaining…"
Human Resource Management, Service Quality, And Economic Performance In Call Centers, Rosemary Batt, Lisa M. Moynihan
Human Resource Management, Service Quality, And Economic Performance In Call Centers, Rosemary Batt, Lisa M. Moynihan
Rosemary Batt
This paper examines the relationship between human resource practices, operational outcomes, and economic performance in call centers. The study draws on a sample of 64 call centers serving the mass market in a large telecommunications services company. Surveys of 1,243 employees in the 64 centers were aggregated to the call center level and matched to archival data on service process quality, as measured by customer surveys; call handling time, revenues per call, and net revenues per call. Our path analysis shows that human resource practices emphasizing employee training, discretion, and rewards lead to higher service quality, higher revenues per call, …
Net Working: Work Patterns And Workforce Policies For The New Media Industry, Rosemary Batt, Susan Christopherson, Ned Rightor, Danielle Van Jaarsveld
Net Working: Work Patterns And Workforce Policies For The New Media Industry, Rosemary Batt, Susan Christopherson, Ned Rightor, Danielle Van Jaarsveld
Rosemary Batt
This report, based on a study of a group of highly accomplished professionals in New York City, is one of the first to take up labor market issues in the new media industry. It describes the challenges faced by professionals and employers alike in this important and dynamic sector, and identifies strategies for success in a project oriented environment with highly complex skill demands and rapidly changing technology. Our findings suggest three central issues.
The Impact Of Employee Voice And Compliance Mechanisms On Absenteeism, Discipline, And Turnover, Alexander J.S. Colvin, Rosemary Batt, Jeffrey Keefe
The Impact Of Employee Voice And Compliance Mechanisms On Absenteeism, Discipline, And Turnover, Alexander J.S. Colvin, Rosemary Batt, Jeffrey Keefe
Rosemary Batt
This study examines the impact of employee voice and compliance mechanisms on voluntary turnover and other workplace behaviors. Results from analysis of a unique, nationally representative sample of establishments in the telecommunications industry show that voice mechanisms in the form of unions and problem-solving groups are associated with significantly reduced quit rates and dismissal rates. In addition, voice mechanisms in the form of self-directed work teams are associated with lower absenteeism and discipline rates. By contrast, compliance mechanisms in the form of electronic monitoring are associated with higher discipline rates, while the compliance mechanism of strict work rules is associated …