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Full-Text Articles in Labor Relations
Thinking About You: Perspective Taking, Perceived Restraint, And Performance, Michele Williams
Thinking About You: Perspective Taking, Perceived Restraint, And Performance, Michele Williams
Michele Williams
Conflict often arises when incompatible ideas, values or interests lead to actions that harm others. Increasing people’s willingness to refrain from harming others can play a critical role in preventing conflict and fostering performance. We examine perspective taking as a relational micro-process related to such restraint. We argue that attending to how others appraise events supports restraint in two ways. It motivates people to act with concern and enables them to understand what others view as harmful versus beneficial. Using a matched sample of 147 knowledge workers and 147 of their leaders, we evaluate the impact of appraisal-related perspective taking …
Conflict Management Education In Medicine: Considerations For Curriculum Designers, Jeffery Kaufman
Conflict Management Education In Medicine: Considerations For Curriculum Designers, Jeffery Kaufman
Online Journal for Workforce Education and Development
It is important to address conflict in the medical field for a variety of reasons ranging from reducing turnover to increasing the quality of care received by patients. One way to assist with the management of medical conflict is by teaching resolution techniques to medical personnel. There is an opportunity for conflict management curriculum to address many of the issues facing physicians, administrators, staff and patients, however, it is also necessary for those developing that curriculum to understand the nature of the environment and appropriate conflict management tools to be used in that environment as part of the design process. …