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Sloof Dan Indentifikasi Kearifan Lokal Dikalangan Pekerja Bangunan, Muhammad Zakaria Umar
Sloof Dan Indentifikasi Kearifan Lokal Dikalangan Pekerja Bangunan, Muhammad Zakaria Umar
Jurnal Vokasi Indonesia
Measurement tools service quality is using Serv Quality Method. In this study, we tried to see different gap between students' perceptions of employee performance with the level of interest/expectations of students to an existing service using five indicators Serv Quality. Aspects studied is, reliability aspects, responsiveness aspect, assurance Aspects, empathy aspects, and the tangibles aspects. SBA research object because they become the frontline in shaping the image of the ministry in Program vocational UI. The method used in this research is descriptive analysis method with quantitative approach., ie research that describes a data collection on the observations that have been …
Analisis Kualitas Pelayanan Sub Bagian Akademik (Sba Program Vokasi Universitas Indonesia, Sancoko Sancoko, Mohammad Riduansyah, Wahyu Nofiantoro
Analisis Kualitas Pelayanan Sub Bagian Akademik (Sba Program Vokasi Universitas Indonesia, Sancoko Sancoko, Mohammad Riduansyah, Wahyu Nofiantoro
Jurnal Vokasi Indonesia
Measurement tools service quality is using Serv Quality Method. In this study, we tried to see different gap between students' perceptions of employee performance with the level of interest/expectations of students to an existing service using five indicators Serv Quality. Aspects studied is, reliability aspects, responsiveness aspect, assurance Aspects, empathy aspects, and the tangibles aspects. SBA research object because they become the frontline in shaping the image of the ministry in Program vocational UI. The method used in this research is descriptive analysis method with quantitative approach., ie research that describes a data collection on the observations that have been …