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Service Management Concepts: Implications For Hospitality Management , K. Michael Haywood
Service Management Concepts: Implications For Hospitality Management , K. Michael Haywood
Hospitality Review
In - Service Management Concepts: Implications for Hospitality Management – a study by K. Michael Haywood, Associate Professor, School of Hotel and Food Administration, University of Guelph, Ontario, Canada, Associate Professor Haywood initially proffers: “The study and application of hospitality management has progressed on its own for many years; however, managers are not immune to the knowledge gained from study of other service industries. The author synthesizes what is happening in the area of service management, looks at its relevance to hospitality management, and identifies a few important implications of service management for hospitality managers.”
The author draws a distinction …