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Customer Satisfaction Index Of Singapore 2018: Q3 Results, Institute Of Service Excellence, Smu Nov 2018

Customer Satisfaction Index Of Singapore 2018: Q3 Results, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s twelfth year of measurement.


Pursuing Quality, Zara Salahuddin, Arif Salahuddin Jun 2018

Pursuing Quality, Zara Salahuddin, Arif Salahuddin

Research Collection Institute of Service Excellence

Zara and Arif Salahuddin of Bismillah Biryani exchange views on growing a family business and prioritising product quality.


Investing In Service, Andre Huber Jun 2018

Investing In Service, Andre Huber

Research Collection Institute of Service Excellence

Andre Huber of Huber’s Butchery looks at how family values have formed a cornerstone of their service vision.


Reframing Dining, Hsin Yao Cheng Jun 2018

Reframing Dining, Hsin Yao Cheng

Research Collection Institute of Service Excellence

Cheng Hsin Yao of Picnic explains how he has future-proofed his latest restaurant with technology and design.