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Hospitality Administration and Management Commons™
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Full-Text Articles in Hospitality Administration and Management
Exploring The Influence Of Holidaying In Wine Producing Countries On Consumer Wine Choice, Margaret Connolly
Exploring The Influence Of Holidaying In Wine Producing Countries On Consumer Wine Choice, Margaret Connolly
Conference papers
No abstract provided.
A Review Of Key Factors Affecting The Adoption Of Self-Service Technologies In Tourism., Petranka Kelly, Jennifer Lawlor, Michael Mulvey
A Review Of Key Factors Affecting The Adoption Of Self-Service Technologies In Tourism., Petranka Kelly, Jennifer Lawlor, Michael Mulvey
Conference papers
During the past ten years self-service technologies (SSTs) have attracted research attention especially in the banking, retail and airline sectors. The infusion of technology in the service encounter has been identified as being advantageous to both the service provider and the consumer. Service provider companies may reduce costs, increase consumer satisfaction and tap into new markets which have been made accessible via the Internet. From a consumer’s point of view, SSTs can save money and time, provide convenience, and in some cases, enjoyment. All the above mentioned advantages are achievable only if SSTs gain adoption among consumers. In light of …