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Hospitality Administration and Management Commons™
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Full-Text Articles in Hospitality Administration and Management
Challenges Facing Professionals In The Hospitality Industry, Frank Mcmahon
Challenges Facing Professionals In The Hospitality Industry, Frank Mcmahon
Conference papers
No abstract provided.
Managing A Flexible Workforce, James Peter Murphy
Managing A Flexible Workforce, James Peter Murphy
Conference papers
The greatest cost to most Irish Licensed premises is staff. When establishments say that they are ‘people based’ and their important assets are their people they usually mean it, yet very little investment has gone into staff management systems. Effective staff management systems can help to reduce the costs involved in recruiting and training employees and, most importantly, help to reduce the result that absenteeism causes on maintaining quality customer service. This special presentation addresses these issues and offers some practical solutions to these challenges.