Hospitality Administration and Management Commons^™

Analysis Of Staff Scheduling Effect On Hospitality Staffing Service Efficiency During High-Occupancy Conditions Using Discrete Event Simulation (Des), Robert Joseph Malony

Doctoral Dissertations and Master's Theses

This study utilized discrete event simulation (DES) in order to optimize the staff scheduling within the housekeeping department for hotel operation during high-occupancy conditions. High-occupancy situations within hotels occur during peak season times in which guests occupy a greater number of rooms than throughout the year. A literature review showed that DES has been used to optimize various types of schedules. This study was unique in the case that it incorporates computer modeling into the staffing portion of lodging establishments; an area with limited amount of research. Data was collected from historical records and through actual observations. A validated computerized …