Open Access. Powered by Scholars. Published by Universities.®
Hospitality Administration and Management Commons™
Open Access. Powered by Scholars. Published by Universities.®
- Discipline
- Keyword
-
- Acceptance (1)
- Airbnb guests (1)
- Automated hotel (1)
- Business Logic (1)
- COVID-19 pandemic (1)
-
- Commercial real estate (1)
- Comparative study (1)
- Customer Journey Mapping (1)
- Destination Attractiveness (1)
- Destination Trust (1)
- Effort expectancy (1)
- Emotions (1)
- Facilitating conditions (1)
- Hospitality and Tourism Technology (1)
- Hospitality and Tourism Technology Experience (1)
- Hospitality asset management (1)
- Hotel management (1)
- Hotels -- Finance (1)
- Information exposure (1)
- Likes (1)
- Performance expectancy (1)
- Platform trust (1)
- Real estate investment (1)
- Risk perception (1)
- Self-efficacy (1)
- Service Outcome (1)
- Sharing economy (1)
- Social Media (1)
- Source Credibility Theory (1)
- Subjective norm (1)
Articles 1 - 7 of 7
Full-Text Articles in Hospitality Administration and Management
Customers’ Acceptance Of Automated Hotel, Jianhong Feng
Customers’ Acceptance Of Automated Hotel, Jianhong Feng
Theses and Dissertations
Hotels moved in the direction of intelligentization, network connection and sharing of travel modes in the 21st century. Automation, robotics, and artificial intelligence (AI) are expected to promote significant changes to hospitality and tourism sectors. Hotels that take advantage of these technological advances would benefit from this new business model as they can differentiate themselves from competitors who fail to adopt these new innovations. In the traditional hotel industry, guests are not served by automated technologies. Nowadays, non-human based business-models and service innovations have become the latest business strategy choice in the hospitality and tourism industry, especially during the …
Effects Of Information Exposure, Emotions, And Self-Efficacy On Risk Perception And Travel Intention During The Covid-19 Pandemic, Chunsheng Jin
Effects Of Information Exposure, Emotions, And Self-Efficacy On Risk Perception And Travel Intention During The Covid-19 Pandemic, Chunsheng Jin
Theses and Dissertations
Living in the information age, people acquire knowledge from various sources. These resources can play key roles in individuals’ perceptions during disease outbreaks. Especially amid COVID-19, risk perceptions are critical in determining individuals’ behavioral intentions. Researchers have investigated risk perceptions related to numerous diseases (e.g., swine flu, severe acute respiratory syndrome, Middle East respiratory syndrome, the Zika virus, and Ebola). However, few tourism studies have focused on health risks. Different from the above-mentioned illnesses, the relatively new virus of COVID-19 could have unique effects on individuals’ risk perceptions and behavioral intentions; the disease has been spreading worldwide for more than …
Positioning Customer Service Through Customer Journey Mapping In Service Consumption And Recovery, Dan Jin
Positioning Customer Service Through Customer Journey Mapping In Service Consumption And Recovery, Dan Jin
Theses and Dissertations
Customer journey mapping is a marketing research tool that has increasingly captured marketers’ attention over the past decades by helping commercial businesses understand customers’ motivations and behaviors. Despite acknowledging the importance of customer experiences, previous literature has generally focused on the firm’s response (supply-side) to the customer. This often considers the service provider’s efforts in the production of goods and services using Goods-Dominant-Logic (GDL), and facilitation with the customer with Service-Dominant-Logic (SDL). However, supply-side logic has largely ignored the customer responses (demand-side) regarding the service operations that appear to be an important function in customer journey mapping. Customers’ demand-side logic …
The Impact Of Social Media Account Types On Travel Intention, Nuri Seo
The Impact Of Social Media Account Types On Travel Intention, Nuri Seo
Theses and Dissertations
The purpose of this research is to explore and understand how social media account types (DMOs, friends, and other individuals) influence traveler destination perceptions (destination trust and destination attractiveness) and visit intention. The current study also investigates the impact of the likes option on social media account types, which influence traveler perceptions and visit intention. Previous research had not explored three social media account types: DMOs, friends, and individuals based on Source Credibility Theory and the impact of likes on traveler destination perceptions and visit intention. The experimental design was used to test the research model; an experiment with a …
Technology Experience: Measurement Development And Validation, Hyejo Hailey Shin
Technology Experience: Measurement Development And Validation, Hyejo Hailey Shin
Theses and Dissertations
Think about yourself traveling to somewhere in the 1990s, 2000s, 2010s, and 2020s repeatedly. What would be the most significant difference among those four periods? There would be many differences, including clearer sky and clean air. Imagine how you would plan your three-day vacation. You might need several travel guidebooks and travel agents to plan your trip if you were in the 1990s. In the 2020s, you just need to download some mobile apps to plan and even create organized travel itineraries. After arriving at the destination, how would you find the way to a tourism attraction? You just need …
Why Do Tourists Accept Lodging Through Accommodation Sharing Platforms? Model Development And Model Comparison, Ge Zhu
Theses and Dissertations
The P2P accommodation sharing market has emerged as a disruptive innovation as it has exponentially expanded globally, even though this market is still emerging and has not been used by most people. This study investigates why tourists accept the sharing platforms and how to promote this service. A literature review on innovation adoption models was conducted to select a proper theoretical framework to investigate travelers’ motivation for using Airbnb. According to model-evaluation principles and literature analysis, this self-efficacy-based value adoption model (SVM) was selected, which is derived from social cognitive theory’s reciprocal determination. Based on the SVM, an extended SVM …
The Impact Of A Management Company’S Scale On Hotel Market Value, Gil Keinan
The Impact Of A Management Company’S Scale On Hotel Market Value, Gil Keinan
Theses and Dissertations
The choice of management structure is growing in importance for hotel owners. Most owners’ investment theses are based on an attractive acquisition basis, focusing on net cash flow and the sales exit. Depending on the market, transaction price may be influenced by asset level performance which is highly influenced by daily revenue and expense decisions. Hotel brands quantify their value via measures that include market share and loyalty of a customer base. While much research has been conducted on the impact of brands on market value, the influence of hotel management on resale value has not been well investigated. This …